Senior Customer Relations Management Associate

Unlock Employer Los Angeles, CA Closed
Freddie Mac is looking for Senior Customer Relations Management Associate in Los Angeles, CA. This local job opportunity with ID 3438311 is live since 02/15/2018.
Position Overview
The Customer Relations Manager Senior role is part of Single Family Sourcing Customer Services within Single Family Sales and Relationship Management. This position is the primary back up for the Sales Account Executive and manages all aspects of customer requests and coordinates across multiple business areas to develop solutions to address customer needs.


Responsibilities Include:

•Act as primary back up for the Account Executive for customer and internal requests.
•Develops solutions and responses to address customer problems and requests.
•Manages the Customer Focus Teams, the internal and external contract negotiation process, and coordinates with internal business areas to document approval for negotiated contract terms
•Provides resolutions to an extensive range of complicated problems. Solutions are innovative, thorough, and practicable.
•Work under limited direction and independently determine and develop approach to solutions.
•Represent the organization as the principal customer contact on contracts and often performs project leadership role.
•Interact with customer and Employer personnel on significant issues and problem resolution frequently requiring coordination across organizational lines.

Qualifications

•Typically 5-7 years of mortgage banking and/or Employer experience
•BA Degree or equavalent work experience
•CRM on Demand
•Word, Excel PowerPoint
•Deal Pipeline Manager (DPM)

Preferred Skills

•Excellent verbal and written communication skills
•Excellent analytical and problem solving skills
•Ability to identify and resolve conflicts
•Ability to manage multiple priorities under tight deadlines

Closing Statement

Today, Employer makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Employer is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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