SAP Support Lead - Manufacturing Operations

• MUST be located in Hartford, CT

SAP Support Lead – Manufacturing Operations

Overview:

We are seeking an experienced SAP Support Lead to oversee production support and continuous improvement initiatives across our SAP landscape, with a focus on Manufacturing Operations. This role will lead day-to-day support activities, ensure system stability, and partner closely with business stakeholders to optimize manufacturing processes within SAP.

Key Responsibilities:

• Lead SAP production support for Manufacturing Operations, ensuring system availability, performance, and issue resolution
• Act as the primary point of contact for SAP-related incidents, service requests, and escalations
• Manage and prioritize support tickets (L2/L3), ensuring timely resolution and adherence to SLAs
• Collaborate with business users in manufacturing, supply chain, and operations to understand issues and implement solutions
• Drive root cause analysis and implement preventative measures to reduce recurring issues
• Coordinate with cross-functional teams (functional, technical, Basis, integration) to resolve complex issues
• Support and enhance SAP modules such as PP (Production Planning), MM (Materials Management), QM (Quality Management), and WM/EWM
• Oversee transport management, testing, and deployment of fixes and enhancements
• Ensure proper documentation, knowledge sharing, and support processes are maintained
• Lead and mentor a team of SAP support analysts or offshore resources
• Partner with business stakeholders to identify opportunities for process improvements and system optimization
• Support system upgrades, patches, and enhancements in coordination with IT teams

Required Qualifications:

• 7+ years of experience in SAP support or functional roles, with strong focus on Manufacturing
• Deep knowledge of SAP modules such as PP, MM, QM, and/or WM/EWM
• Experience leading production support teams and managing ticket queues
• Strong understanding of manufacturing processes (production planning, shop floor execution, inventory management)
• Experience with incident management tools (e.g., ServiceNow, Jira)
• Ability to perform root cause analysis and troubleshoot complex system issues
• Excellent communication skills and ability to work with both technical and business stakeholders