Director of Transportation & Service Delivery

Job Title: Director of Transportation & Service Delivery

?? Boca Raton, FL (On-Site)

About A1A Global Ground

A1A Global Ground is a leading executive ground transportation provider delivering high-touch service to corporate clients, meetings & events, and luxury travel partners across the United States.

With a strong presence in South Florida and growing national demand, we are entering a critical phase of expansion—scaling our operations to support enterprise clients, large-scale events, and continued revenue growth.

About the Role

We are seeking a Director of Transportation & Service Delivery to take full ownership of our day-to-day operational execution.

This is a hands-on leadership role responsible for ensuring seamless service delivery from the moment a trip is booked through final execution.

You will oversee:

• Dispatch operations

• Chauffeur and CDL driver workforce

• Motorcoach operations

• High-level alignment with our CSR (customer service) team

?? This role is ideal for someone who thrives in fast-paced environments, can build structure where needed, and is motivated to take ownership of a critical function of the business.

Key ResponsibilitiesOperational Leadership

• Own and manage daily transportation operations across dispatch, drivers, and service delivery

• Ensure all trips are executed on time, accurately, and at the highest service standard

• Serve as the primary point of accountability for operational performance

Dispatch Management

• Lead and manage dispatch team performance

• Implement and enforce standard operating procedures (SOPs)

• Optimize routing, scheduling, and coverage

• Reduce service failures and missed trips

Driver Recruitment & Management

• Oversee hiring and onboarding of:

• Chauffeurs

• CDL / motorcoach drivers

• Build and maintain a consistent driver pipeline

• Ensure compliance with DOT and internal standards

• Improve driver quality, performance, and retention

Motorcoach Operations

• Oversee all scheduling, staffing, and execution of motorcoach services

• Ensure proper coverage for all large vehicle bookings

• Support growth and organization of the motorcoach division

CSR Alignment (High-Level Oversight)

• Partner with CSR Manager to ensure:

• Accurate and complete booking information

• Clear expectations set with clients

• Improve handoffs between CSR and dispatch

• Reduce operational issues caused by booking errors

Process & Performance Management

• Identify operational gaps and inefficiencies

• Build and implement scalable processes

• Track and report on KPIs related to service, staffing, and efficiency

Key Performance Metrics

• On-time performance

• Service failure rate

• Driver fill rate

• Fleet utilization

• Dispatch efficiency

• Booking accuracy (CSR alignment)

• Motorcoach revenue growth

Qualifications

• 5–10+ years in transportation, logistics, or service-based operations

• Proven experience managing:

• Dispatch teams

• Driver workforce (chauffeurs and/or CDL drivers)

• Strong understanding of scheduling, routing, and operational workflows

• Experience building processes and improving team performance

• Highly organized, detail-oriented, and execution-focused

• Ability to lead in a fast-paced, high-accountability environment

What We're Looking For

• A hands-on operator, not just a manager

• Someone who takes ownership and solves problems proactively

• A leader who can build structure and drive accountability

• Someone who can step into a growing business and make an immediate impact

Compensation & Benefits

• Competitive base salary: $105,000 – $115,000 (Dependant on Experience and Track Record)

• Performance-based bonus tied to operational KPIs

• Paid time off (PTO) and company holidays

• Health, dental, and vision benefits

• 401(k) plan with company matching

• Opportunities for career growth within a rapidly expanding company

• High-impact leadership role with direct influence on company performance and scalability

Why This Role Matters

This is a critical leadership role that will directly impact:

• Service quality

• Operational efficiency

• Revenue growth

• Client retention

?? You will play a key role in shaping the operational future of the company.

?? Apply

If you are a driven operations leader ready to take ownership and build something meaningful, we'd love to hear from you.