Business Applications Analyst Senior (Salesforce Administrator)

As a Business Applications Analyst Senior, you will deliver analytical, business, and technical support for strategic IT platforms with a focus on Salesforce administration within the P&C Insurance Agency. You will guide decision-making, document requirements, and drive system changes to meet contractual needs. You'll work with cross-functional teams to identify risks, opportunities, and solutions, ensuring effective controls and quality documentation. This role offers a meaningful impact on member financial security and the insurance business, with flexible work options.

• medical, dental and vision plans
• 401(k)
• pension
• parential benefits
• adoption assistance
• paid time off with holidays and volunteer hours

• Advise stakeholders on business and IT platform directions and modifications
• Maintain deep knowledge of business processes and technology strategy to guide solutions
• Collaborate with team members and information services to address dependencies, risks, and opportunities
• Research complex business issues using advanced business principles
• Document business requirements and oversee testing and implementation of new or changed systems
• Design and administer standards for end-user documentation and system quality assurance
• Contribute to documentation standards and QA methodologies for platforms
• Provide coaching and input on performance and development plans
• Identify, measure, monitor, and control risks in alignment with policies

• Bachelor's degree or 4 additional years of relevant education/experience
• 6 years analyzing IT business processes and/or IT platform design and documentation
• Understanding of SDLC and testing execution
• Experience documenting workflow and technical functionality of IT applications
• Advanced knowledge of Microsoft Office tools
• Knowledge of risk & controls, identifying and fixing gaps
• Analyst assessment may be required

• Cross-functional collaboration
• Stakeholder management
• Ability to manage competing priorities
• Salesforce administration
• Salesforce configuration, automation, workflows, reports, dashboards, security models
• CRM systems in production environments