Executive Director, Business & Data Analytics - Voice of the Member

In this executive role, you will lead the Voice of the Member program and analytics strategy, turning member feedback into tangible business outcomes. You'll shape data governance, information delivery, and insights across the enterprise while partnering with senior leaders to drive performance and member experience. The position combines strategy, governance, and hands-on analytics to advance data-driven decision-making in a large financial services setting. A key hook is transforming member feedback into strategic actions at scale.

• comprehensive medical/dental/vision
• 401(k) and pension
• life insurance and parental benefits
• adoption assistance
• paid time off and holidays with 16 volunteer hours
• wellness programs and career development/education support

• Define and execute strategy for data storage, preparation, governance, analytics, and information delivery within the function
• Lead the information and analytics platform vision for key stakeholders and cross-functional partners
• Oversee end-to-end information management, analytics, and delivery processes
• Provide thought leadership and develop talent within the USAA Data and Analytics Community
• Stay abreast of industry best practices in data and analytics and advance the function's capabilities
• Drive development of reporting/analytic techniques to meet strategic goals and objectives
• Ensure adherence to Information Governance policies and standards across the function
• Plan and manage training, tools, staffing, and budget for the analytics team
• Identify and manage risks related to business activities per risk and compliance policies

• Bachelor's degree in a quantitative field or 4 years of relevant education/experience
• 10 years of data and analytics experience in a complex financial services environment
• 4 years of people leadership experience
• Experience influencing decisions and managing cross-functional work to achieve strategic goals
• Executive-level business acumen in measuring outcomes and industry practices
• Experience leading projects using Agile methodologies
• Experience with large-scale data analysis using internal and external data
• Strong storytelling with data for senior leadership
• Ability to translate business requirements and KPIs into analytical hypotheses and solutions
• Experience with large, complex database systems, structured and unstructured data, and diverse analytics methodologies
• Deep understanding of risk management and data compliance practices

• Executive presence
• Stakeholder influence and collaboration
• Strategic thinking and vision
• Information governance and data architecture
• Analytics platforms and delivery of insights
• Agile project management