Hilton Grand Vacations (HGV) is looking for Front Desk Clerk in Orlando, FL.
This local job opportunity with ID 11118170 is live since 07/17/2018.
Provides excellence in service while checking owners and guests in and out of the property and responding to inquiries regarding services following our brand standards throughout the duration of their stay. Conduct that demonstrates commitment and dedication to our Spirit of Service culture and Hilton Values is an expected behavior to be displayed towards our guests and team members at all times
What will I be doing?
As a Front Desk Clerk you would be responsible for executing your position's
responsibilities in alignment with our Spirit of Service culture and driving
company success through performing the following tasks to the highest
- Ensures that every interaction with an owner or
guest is a positive and memorable experience while checking them in and out of
the property and responding to their requests. Inputs information into the
computerized reservations system to update and maintain records. Calls for bell
person, as needed. Accesses reservation system to determine unit availability
and assists guests with reservations or changes as required, maintaining HGVC
rental policies in an effort to maximize inventory. Generates invoices and
collects monies due through the rental program and through merchandise sales.
Issues and controls unit keys. Maintains safety deposit boxes.
- Provides additional services by taking and
holding packages, delivers telephone and fax messages to owners, guests and
resort staff. Reviews expected check-in lists, noting comments regarding
lockouts, special requests, etc. Sorts and distributes incoming mail. Receives
housekeeping and maintenance requests or work orders and contacts proper
departmental personnel. Relays pertinent information to oncoming shift.
Prepares and consistently restocks the front desk with supplies including
preparing arrival packets.
- Reports any unresolved problems with owners and
guests to management. Maintains clean work area. Provides information on area
attractions and resort amenities. Type correspondence and reports for management
as needed. Assists club owners in certain aspects of the club program. Assists
other departments as needed and carries out other duties as assigned by
- Rotates shift coverage of entrance as gate
attendant on a regular basis, assuming all appropriate responsibilities of that
attendance, grooming standards and safety guidelines established by the company
and site are essential to the successful performance of this position.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership
industry, operating with an unwavering commitment to innovation, quality, and
continued growth. At the core of our company’s success are our Team Members. To
fulfill this role successfully, you must possess the following minimum
qualifications and experience:
- The individual must possess the following
knowledge, skills and abilities and be able to explain and demonstrate that he
or she can perform the essential functions of the job, with or without
- Proficient English language
communication skills in order to communicate both verbally and in writing with
guests, owners and co-workers, and fully comprehend job assignments.
- Demonstrates excellence in service quality standards that
affect guest satisfaction, responding to guests in a timely and professional
manner. A courteous and professional demeanor and presentation must prevail
when handling upset guests and difficult situations.
- Must be able to adjust to
schedule changes and cover shifts on short notice in order to meet business
- Ability to multi-task
responsibilities and prioritize duties to meet deadlines and demands
- Prior cash handling and data entry experience required.
It would be advantageous in this position for you to
demonstrate the following capabilities and distinctions:
Prior hospitality or
related industry experience.
What will it be like to be a Team Member with Hilton Grand Vacations?
There’s something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.
Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.