Business Transformation - Operations Analyst

As a Business Operations Analyst at Pinnacle, you will optimize processes to boost efficiency and ensure compliance across the organization. You will work with cross-functional teams to identify improvements, implement solutions, and monitor performance metrics. The role supports audits, training, and ongoing risk awareness to uphold internal policies and regulatory requirements. You will help drive operational excellence aligned with Pinnacle's objectives and client-focused service.

• Analyze operations and workflows to identify trends and improvement opportunities
• Design and implement process enhancements to improve efficiency and accuracy
• Ensure compliance with internal policies and external regulations
• Prepare and maintain operational reports and documentation
• Collaborate with multiple departments to optimize service delivery
• Monitor and report on performance metrics
• Assist with audits and quality assurance initiatives
• Support training and onboarding of new team members
• Resolve operational issues and provide actionable recommendations
• Stay updated on industry trends, technologies, and regulatory changes
• Maintain risk awareness within own area and escalate violations as needed

• Bachelor's degree in Business Administration, Finance, or related field
• 10 years of experience in business operations analysis or related roles
• strong analytical, problem-solving, and decision-making abilities
• excellent communication and interpersonal skills
• proficiency with business management software and data analysis tools
• ability to work collaboratively with internal and external stakeholders
• knowledge of business operations and regulatory requirements preferred

• collaboration
• communication
• problem-solving
• attention to detail
• business management software
• data analysis tools