Technical Subject Matter Expert

MANTECH seeks a motivated, career and customer-oriented Technical Subject Matter Expert to join our Service Design and Engineering Team in Augusta GA.

Responsibilities include but are not limited to:

• Reviews current technology capabilities and builds a roadmap for improved Service Delivery across several different technology platforms for the extended enterprise.
• Communicates and collaborates with all key stakeholders on ways to integrate best commercial practices for end-to-end solutions to Corporate Services.
• Contribute to the production of Technical Insertions, Statement of Work, and Preliminary Technical Board reviews.
• Participate in opportunity for improvement efforts to improve services
• Identify and execute improvement efforts and participate in special program efforts as required
• Host program and customer meetings and interface efforts for Frame and Program success as required
• May have the opportunity to travel as required to meet program objectives
• Serve on a team of regionally based Technical Directors (3-6) performing similar duties, with regional-based responsibilities as well

Minimum Qualifications:

• 10+ years of experience in technical support, design and oversight roles in the Information Technology field
• Bachelor’s Degree, preferably in Engineering, Mathematics, Business or other applicable/technical degree an additional 6 years of experience may be substituted for education.
• Experience conveying very technical concepts to non-technical individuals in both verbal and written formats
• Possess or willingness to learn the Managed Services environment and Cloud Engineering Integration.

Preferred Qualifications:

• CompTIA Security+ CE certification
• 5 years of Managed Service experience
• Snow and/or Jira Ticketing experience

Clearance Requirements:

• Must have a current/active TS/SCI w/ Poly

Physical Requirements:

• Must be able to be in a stationary position more than 50% of the time
• Constantly operates a computer and other office productivity machinery, such as a computer
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.