Business Banking Officer Hilo

As a Relationship Manager, you will manage, retain and grow a portfolio of business clients with deposit and loan accounts, focusing on profitability and risk management. You will work closely with cross-functional partners to meet credit and service goals aligned with the bank's values. You'll expand the client base through referrals, targeted outreach, and community engagement while maintaining high-quality service. This role offers growth across levels based on experience and delivers measurable impact on portfolio performance.

• Grow and maintain the deposit and loan portfolio with existing and new clients
• Understand client needs and maintain profiles to identify opportunities
• Generate new business from referrals and prospecting
• Organize and execute a targeted calling program to develop business
• Develop a network of trusted professional contacts and partner with other lines of business to generate referrals
• Possess or learn commercial credit skills and comply with credit policies
• Identify cross-sell opportunities and collaborate with branches to serve clients at all life stages
• Participate in community events and industry associations to expand business and goodwill

• Bachelor's degree or equivalent experience
• Officer I: 1+ years of customer service and 1+ years of credit or small business financial products sales experience; 6-12 months credit training preferred
• Officer II: 2+ years small business lending experience
• Senior Officer: 5+ years small business lending experience
• Knowledge of bank credit policies and compliance policies
• Ability to assess loan/borrower risk, manage credit quality, and maintain documentation

• Active Listening
• Oral and Written Communication
• Action and Solution Oriented
• Commercial credit skills
• Product knowledge for business banking
• Understanding of credit policies and procedures