Business Process Analyst - Global Trade Compliance, Transportation and Logistics

In this role, you optimize and transform supply chain operations by leading end-to-end process improvements and agile product ownership. You bridge business operations and IT to deliver value across global logistics, transportation, and trade compliance. You'll drive backlog prioritization, stakeholder alignment, and data-driven decision making to enable operational excellence. This is a high-impact position at Zebra, focused on scalable solutions and continuous improvement in a global context.

• hybrid work
• adaptable hours
• Summer Flex Fridays
• Focus Fridays
• annual well-being day
• healthcare and wellness programs

• Own and prioritize the product backlog based on business value and ROI
• Translate business needs into clear user stories and acceptance criteria
• Lead Agile ceremonies including sprint planning, stand-ups, reviews, retros, and PI planning
• Accept completed user stories against criteria and business requirements
• Develop and communicate product vision and roadmaps to cross-functional teams and leadership
• Act as domain SME for Global Trade Management and logistics capabilities
• Identify bottlenecks in logistics routing, freight auditing, import/export, and customs; draft/update business processes; manage change and training
• Ensure digital solutions comply with international trade regulations (customs, export controls, sanctions)
• Collaborate with internal teams, carriers, 3PLs, and brokers to deliver digital solutions
• Drive dashboards and analytics for real-time visibility into costs, delivery performance, and compliance metrics
• Lead Lean Six Sigma projects to improve quality and reduce waste; monitor KPIs

• 8+ years of relevant experience
• Deep understanding of domestic and international transportation, freight forwarding, customs clearance, and global trade regulations
• Proven experience writing user stories, managing backlogs, and working with development teams
• Agile expertise; Jira experience
• Strong analytical skills
• Proven track record in leading process improvement initiatives
• Lean Six Sigma experience (Black Belt preferred)
• Strong facilitation and change management skills
• Formal training in change management preferred

• facilitation and conflict management
• cross-functional collaboration
• stakeholder engagement
• Jira
• Agile/Scrum
• data analytics and dashboards