Central Processing Specialist

Who We Are:
At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/
AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.
AFC’s Core Values:
Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.
Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.
Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.
Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.
What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement
  

We're Looking For:

We are seeking a Central Processing Specialist with experience in administrative support and document management. You will be part of a central processing team responsible for providing accurate and responsive services to internal and external customers.

You will be involved in managing incoming documentation and facilitating customer communications. In this role, you will have the opportunity to use your experience in quality assurance and clerical support. The ideal candidate will have a background in administrative tasks within the automotive or financial services industries.

You Are:

• Detail-oriented: You will ensure the quality of processing through accurate document maintenance and a high level of quality assurance.
• Adaptable: You are open to change and have the ability to multitask effectively in a dynamic environment.
• Customer-focused: You provide professional and courteous interactions to resolve inquiries and concerns for auction partners and branches.
• A Problem-solver: You utilize strong research skills to troubleshoot and determine resolutions for specific floorplan issues.

You Will:

• Develop a thorough understanding of AFC policies, processes and procedures related to customer accounts and loan processing (floorplanning).
• Sort and distribute emails, process materials for couriers, and handle faxing, scanning, and photocopying.
• Troubleshoot problems and determine correct resolutions for specific floorplan issues.
• Respond to customer requests, concerns, and inquiries via telephone and email in a timely and professional manner.
• Ship domestic and international packages to multiple locations.
• Maintain an organized workspace conducive to department success and assist with other functions as needed, including potential overtime.

Must Have's:

• Proficiency with Google products, along with internet and internal work queue navigation.
• Strong numeric ability, reasoning, and computer literacy.
• Excellent organizational, clerical, and written/oral communication skills.
• Proven ability to work as a team player and a quick learner.

Nice to Have's:

• Some post-high school coursework in a related field.
• Familiarity with concepts and procedures used in the automotive and financial services industries.
• Experience handling vehicle titles.

Sound like a match? Apply Now - We can't wait to hear from you!