Brand Content & Experience Specialist

Brand Content & Experience Specialist | Best-One Tire & Service | Post Road

Join the Best-One Team!

Best-One Tire & Service is looking for a Brand Content & Experience Specialist who loves turning ideas into content that connects with people. If you’re creative, organized, and enjoy everything from shooting and editing videos to designing graphics, developing training materials, and telling great stories, we want to talk. You’ll help bring the Best-One brand to life for our team members and customers through engaging digital content, training resources, social media, and customer experience initiatives. If you have the creativity, attention to detail, and passion to help us Create Raving Fans, then apply today!

What You'll Earn:

$60,000-$65,000

Why You'll Love Working Here:

• Top Pay - the more you know, the more you earn
• Hybrid Work Schedule (based out of our Post Road location)
• Paid holidays & vacations; closed most major holidays
• Health/dental/vision insurance
• 401(K)- Company Match!
• Team member discount program
• Continuing education/training
• ...and being a part of a company that offers a career, not just a job!

What You'll Do as a Brand Content & Experience Specialist:

• Create and maintain training materials and learning resources for team members
• Training videos
• Digital learning modules
• Presentations and job aids
• SOP support materials
• Assist with the creation of branded content that align with company branding and supports company marketing, recruiting, and communication initiatives:
• Social media graphics
• Recruitment marketing materials
• Internal communication content
• Photos, videos, graphics, reels, stories and short-form video content
• Collaborate with Marketing team members to create content that promotes company services, team members, culture, community involvement, and customer success stories
• Ensure all content reflects company brand standards, messaging, and visual identity
• Create and maintain content calendar
• Film, edit, and produce video content for training, onboarding, communications, and company initiatives
• Collaborate with department leaders and subject matter experts to develop content that supports operational excellence
• Assist with onboarding and ongoing training initiatives through digital content development
• Conduct customer experience and brand audits at company locations
• Evaluate customer touchpoints including waiting areas, cleanliness, merchandising and brand consistency
• Review marketing execution at store level
• Support internal communications through the creation of digital content and visual materials
• Maintain company training libraries, content repositories, and related resources
• Stay current on content creation, video production, training, and customer experience best practices
• Support company events, meetings, and initiatives as assigned

What We're Looking For:

• Bachelor's degree in Marketing, Communications, Training & Development, Graphic Design, Multimedia, or related field preferred
• 1-3 years of experience in content creation, marketing, training, communications, or related field preferred
• Experience with video production and editing software preferred
• Experience with graphic design and content creation tools such as Canva, CapCut, Adobe Creative Suite or similar platforms
• Strong organizational and time management skills, with the ability to prioritize competing responsibilities and manage multiple tasks
• Detail-oriented approach with the ability to work under pressure to meet deadlines
• Strong presentation, communication, and storytelling skills
• Ability to travel to company locations as needed
• Understand and commit to the Best-One Vision, Mission, and Core Values

Minimum Job Requirements:

• Accountability - Ability to accept responsibility and account for his/her actions
• Active Listening - Ability to actively attend to, convey and understand the comments and questions of others
• Adaptability - Ability to adjust to changing priorities and business needs
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea
• Communication, Oral - Ability to communicate effectively with others using spoken word
• Communication, Written - Ability to communicate in writing clearly and concisely
• Creativity - Ability to develop innovative and engaging content solutions
• Customer-Oriented - Ability to take care of the customers’ needs while following company procedures
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
• Organized - Possessing the trait of being organized or following a systematic method of performing a task
• Problem-Solving - Ability to find a solution for or to deal proactively with work-related problems

Work Environment:

• Frequent sitting and standing, with occasional walking, bending, reaching, and kneeling while setting up or capturing content
• Frequent use of a computer and repetitive hand motions for video editing, graphic design, and content creation
• Occasional lifting and carrying of marketing materials, displays, and equipment (typically up to 25-40 pounds)
• Vision (Near, distance, Color, Peripheral, Depth Perception)

Who We Are:

For more than 77 years, Best-One Tire & Service has grown from a single service station into one of North America's largest independent tire dealers, with 285+ locations across 35+ states. While we've grown, one thing hasn't changed—our commitment to taking care of our customers and our team members.

Our mission is simple: Create Raving Fans. And we know our success starts with our team members – our internal ravings fans.

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