Business Systems Analyst

In this role, you design and optimize business systems to streamline processes and drive measurable results across Spectrum. You will collaborate with stakeholders to translate needs into data-driven solutions and create dashboards that illuminate fraud-related metrics. The position blends analysis, technical delivery, and cross-functional partnership to improve efficiency and reliability. This is a hybrid office role focused on delivering impactful technology that supports Spectrum's mission.

• hybrid work arrangement
• comprehensive pay and benefits package
• career growth opportunities
• equal opportunity employer
• flexible work options
• inclusive workplace

• Partner with stakeholders to gather requirements and convert them into metrics, definitions, and wireframes
• Build, optimize, and maintain dashboards in MicroStrategy (or Tableau/Power BI/Looker) with filters, drill paths, and role-based access
• Create reports linking operational metrics to fraud outcomes to identify bottlenecks and improvements
• Analyze complex partner operations to find automation opportunities across processes and systems
• Provide technical expertise to identify, evaluate, and develop cost-effective systems that meet user needs
• Prepare clear stakeholder summaries (weekly updates, incident recaps)
• Maintain data quality by validating report inputs, reconciling discrepancies, and escalating data issues for accurate fraud reporting

• Bachelor
• 2+ years in business systems or IT-related experience
• Strong English proficiency
• Ability to prioritize and manage multiple projects
• Advanced SQL for data analysis, reporting, and troubleshooting
• Ability to build, maintain, and enhance dashboards and reports for business decisions
• Translate business needs into technical specifications
• Requirement gathering, gap analysis, and stakeholder management
• Strong problem-solving, attention to detail, and independent/collaborative work
• Experience analyzing and interpreting data, identifying business problems and opportunities
• Excellent written and verbal communication across management levels
• Proficiency with Word and Excel; knowledge of applicable systems

• Effective communication across levels of management
• Collaborative team player
• Strong analytical mindset
• SQL
• Dashboard development (MicroStrategy, Tableau, Power BI, Looker)
• Data analysis and reporting