Director, New Business Operations

As Director, New Business & Underwriting Operations, you will lead end-to-end new business and underwriting efforts to drive growth and exceptional customer experience. You'll partner with executive leadership, distribution, and cross-functional teams to align operations with enterprise strategy. You will oversee analytics, automation, and transformative initiatives to improve placement, cycle times, and satisfaction. This role offers a chance to shape a high-impact transformation in a trusted, purpose-driven organization.

• Hybrid work environment
• medical, dental, and vision coverage
• 401k match and pension plan
• Generous PTO and parental leave
• associate resource groups
• career development opportunities

• Develop and execute the strategic vision for New Business and Underwriting Operations aligned with growth objectives
• Oversee application intake, case management, underwriting, requirements, policy issue, and support
• Build partnerships with executive leadership, sales, AAA Clubs, and cross-functional partners
• Lead professional, respectful discussions to influence decisions and maintain relationships
• Provide leadership to a team with emphasis on engagement and development
• Drive KPI-based operational excellence, SLAs, capacity planning, workflow optimization, and QA
• Utilize analytics dashboards and BI to improve placement, cycle times, and customer satisfaction
• Lead automation and digital transformation initiatives including AI-enabled underwriting and intelligent routing
• Collaborate with Underwriting, Product, Technology, Compliance, Legal, Actuarial, CX, and Distribution on strategic programs
• Manage relationships with reinsurers, labs, paramedical vendors, EHR providers, and tech partners
• Oversee budgets, staffing, succession planning, and vendor performance
• Ensure regulatory compliance and underwriting governance

• Bachelor's degree in Business, Insurance, Finance, or related field
• 10+ years of progressive life insurance New Business and Underwriting Operations leadership
• Minimum 7 years of leadership experience managing leaders and teams
• Expertise in underwriting operations, new business administration, and life insurance processing
• Proven experience partnering with executive sales, distribution, and field leadership
• Experience leading operational improvement, analytics, and transformation initiatives

• leadership
• influencing without authority
• cross-functional collaboration
• workflow automation
• AI-enabled underwriting
• RPA