SECURITY SHIFT SUPERVISOR

Supervises, trains, and coordinates guest safety staff to ensure compliance with all related policies. Responsible for the supervision of a team of guest safety officers on a particular shift. Provides a safe environment for all guests and employees.

• Efficiently manages personnel and resources ensuring that all policies and procedures are followed completely.
• Ensures all reports and correspondence are properly completed in a timely manner throughout the department.
• Answers telephones using the proper telephone etiquette and dispatches to the appropriate departments.
• Controls responding forces and handles emergencies using the proper method, while simultaneously using the correct safety procedures.
• Sets standards, trains and evaluates subordinates in a consistent and tactful manner.
• Performs all duties of a Security Officer as needed.
• Determines personnel requirements on a daily basis to accommodate property peak hours.
• Supervises entire Security staff assigned to shift.
• Holds roll call and makes assignments at the beginning of shift.
• Continually evaluates subordinates for alertness, appearance and proper performance of duties.
• Checks all reports for accuracy and completeness.
• Reports all unsafe conditions which have been identified to the Director.
• Briefs the Director on all matters that should be called to the Director's attention.
• Briefs the Director on all incidents and any pertinent information occurring on the previous shift.
• Supervises and conducts on the job training for all new Officers assigned to their shift.
• Responds to all fire alarms and other emergencies within the property.
• Renders assistance to Executives and Supervisors.
• Schedules personnel for special events.
• Schedules vacations and any replacements that are needed.
• Verifies and approves all trespass warnings and detentions.
• Investigates complaints about Security from guests, department heads, etc.
• Disciplines subordinates when necessary.
• Ensures chain of command is followed, as it relates to personnel grievances or problems.
• Ensures that all monetary transactions handled by Security Personnel are within State Gaming Regulations.
• Any and all duties and tasks delegated by the Director of Security.
• Spends the majority of time interviewing, training, and selecting employees.
• Conducts Performance Reviews.
• Makes or recommends wage increases.
• Makes or recommends promotions.
• Provides for safety and security.
• Handles employees' complaints or grievances.
• Recommends disciplinary action or disciplines employees.
• Plans work.
• Supervises and monitors work.
• Monitors legal compliance with federal, state, and gaming laws.

• Must possess skills in investigation, as well as, knowledge of gaming regulations and company internal controls.
• Previous security experience is preferred.
• Excellent written and oral communication skills are required.
• Must have excellent supervisory and interpersonal skills.
• Must possess excellent customer and employee relations skills.
• Must be able to obtain Alcohol Awareness, First Aid and CPR certifications.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must have valid Louisiana Driver's License with no DUI's or Suspensions within the last three years.

• Must be able to physically restrain adults in excess of 200 pounds.
• Must be able to respond calmly in crisis and stressful situations.
• Must be able to work independently.
• Must be able to stoop, bend, jump, twist, crouch, grip, and carry heavy loads and maneuver quickly on level surfaces, as well as, up and down stairs.
• Must be able to lift and carry up to 60 pounds.
• Must be able to push or pull up to 150 pounds.
• Must be able to make rational decisions when handling guest and employee issues.
• Must be able to see and, also, remember the specific details of incidents and persons.
• Must be able to give court testimony when necessary and write detailed reports.
• Responds to visual and aural cues.
• Must present a well groomed appearance.

• Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.