Element Care is looking for PACE Community Outreach and Referral Specialist in Lynn, MA.
This local job opportunity with ID 3939509267 is live since 2026-11-03 17:21:59.
The Community Partnerships and Referral Specialist responds to information and referral inquiries from seniors, caregivers, and professionals, providing accurate information on PACE services, assessing needs, and coordinating referrals to enrollment. The role manages inbound and outbound calls, documents interactions in CRM, supports enrollment and marketing collaboration, retrieves medical records, and holds office hours in senior housing to build relationships and identify potential participants. Respond to information and referral inquiries from seniors, caregivers, and professionals via phone, email, and mail. Assess caller needs, provide accurate information about PACE services, and initiate eligibility screenings when appropriate. Schedule initial enrollment visits and accurately document all interactions and outcomes in CRM. Conduct regular office hours at designated senior housing communities to educate residents and identify potential participants. Develop and maintain referral relationships with health and human service professionals through timely follow-up. Collaborate with enrollment and marketing teams to standardize responses and improve referral processes. Retrieve and organize medical records for new participants to support enrollment workflows. Audit and maintain accurate CRM data, minimizing duplicate records and errors. Customer relationship management (CRM) software Microsoft Office Data entry and data quality Information and referral (I&R) processes Healthcare eligibility screening (PACE/Adult Day Health) Medical terminology Call documentation and case tracking Community outreach in senior housing Email and written correspondence Basic data auditing and reporting5c143e31-5e48-4549-b638-05792d185386
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