Technical Writer

Vir Healthway Boston, MA Open
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Vir Healthway is looking for Technical Writer in Boston, MA.
This local job opportunity with ID 3687655859 is live since 2026-05-21 20:51:44.
MUST HAVE:
Client Learning
Flexible/Hybrid Work Arrangements - we collaborate in the office on Tuesday & Wednesday
Locations: Jersey City, NJ | Tampa, FL | Boston, MA
JOB DESCRIPTION:
  • The Senior Associate, Client Learning Program Specialist provides client Learning's support and consultation for a business line(s) or set of products, planning, and ensuring the overall design, development and implementation of learning and documentation resources for users of client products and services.
  • They are also responsible for creating technical documentation and ensuring effective content management on given sections of the client Learning Center along with reporting on key metrics.
RESPONSIBILITIES:
  • Acts as a key consultant / advisor for a business line or set of products, conducting needs analyses, and obtaining on-going feedback. Maintains working relationships and uses a consultative approach with Product Management, Relationship Management, IT and other stakeholders and colleagues for information sharing and to improve client experience.
  • Creates overall client enablement content plans to meet business/client needs, inclusive of any needs for documentation, live training, learning videos, microlearning elements, etc.
  • Engages specialist team members in the execution of cross-functional client learning and enablement plans and ensures thorough QA of deliverables.
  • Creates documentation and in-product help content that enable clients/system users to utilize client products most efficiently, ensuring accuracy and quality of all deliverables while adhering to standards established by client Learning. Types of deliverables include user guides, On-Line Help, technical specifications, best practices documents, FAQs and more
  • Maintains detailed, updated knowledge of relevant client products/services and keeps informed of designated business line strategies and priorities.
  • Gathers, analyzes, and presents reporting on KPI's and metrics to management and business stakeholders. Uses this intelligence to suggest and implement content and site improvements.
  • Manages a high volume of projects and priorities independently, in close collaboration with multiple stakeholders and colleagues.
  • Keeps up to date with and applies emerging and current learning/documentation/curation trends as well as best practices.
QUALIFICATIONS:
  • Minimum of 6 years of related experience
  • Bachelor's degree preferred with Masters or equivalent experience
  • Prior experience working with Joomla, Madcap Flare or Bitbucket is a plus.
  • Experience facilitating training and/or delivering presentations.
  • Ability to incorporate interactive elements and/or graphics
  • Minimum 2-4 years securities industry experience preferred
ADDITIONAL QUALIFICATIONS (Skills and attributes needed to be successful in this role include):
  • Excellent technical writing abilities
  • Flexibility - ability to respond to changing priorities and processes
  • Relationship management
  • Attention to detail
  • Strong planning, prioritization, and organizational skills
  • Comfort with technology and experience successfully mastering new software and understanding business processes/workflows
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