Community & Engagement Manager

Role Overview

We are seeking an experiencedCommunity Management leaderto stewardday-to-dayconsumer engagement forthree large, iconic brandswithin our portfolio. This role sits within a centralized,inhouseteam and plays a critical role in protecting brand reputation, building consumer trust, and strengthening loyalty through thoughtful,timely, and empathetic engagement.

As the frontline voice of our brands, this role ensures consumers feel heard, supported, and valued across social platforms—while also translating community insights into actionable feedback for brand, marketing, and customer experience teams.

Key Responsibilities

Community Management & Engagement

• Own and execute daily community management across:

• Meta(Instagram, Facebook)

• TikTok

• YouTube

• Reddit

• Respond to consumer comments, questions, and concerns with speed, empathy, and a consistent brand voice

• Balance authentic engagement with brand protection and platform best practices

Consumer Experience & Issue Resolution

• Identify, triage, and escalate sensitive,high-risk, or complex consumer issues

• Partner closely withbrand, PR, legal, regulatory, and customer careteams to resolve issues efficiently and appropriately

• Support reputation management efforts during moments of heightened attention or crisis

Cross-FunctionalCollaboration

• Serve as a trusted partner to brand, social, media, and eCommerce teams

• Align community responses with campaign messaging, launches, and promotional activity

• Supportsocial commerce and eRetail touchpointswhere applicable (experience a plus)

Insights & Continuous Improvement

• Monitor community sentiment, recurring questions, and emerging themes

• Surface insights and consumer feedback to inform:

• Content strategy

• Product innovation

• CX improvements

• Help evolve community guidelines, playbooks, and response frameworks across brands

Required Experience & Skills

• Bachelor's Degree in related field

• Proven,hands-oncommunity management experiencefor consumer brands

• Direct experience managing communities onMeta, TikTok, and YouTube

• Exceptional written communication skills with strong command of brand voice

• Demonstrated passion forconsumer advocacy and experience

• Comfort managinghigh visibilitybrands in fastmoving environments

Nice-to-Haves

• Experience witheRetail or social commerce

• Background inCPG, retail, or largescale brand environments

• Experience handling crisis orhighvolumecommunity engagement

• Familiarity with social listening or community management tools

Ways of Working

• Consumer-first, empathetic, anddetail-oriented

• Calm under pressure and confident navigating ambiguity

• Collaborative andcross-functional

• Strong judgment and discretion whenrepresentingiconic brands

• Proactive, organized, and comfortable owning outcomes

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, please click HERE.

Procter & Gamble participates in e-verify as required by law.

Qualified individuals will not be disadvantaged based on being unemployed.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.