Director of Administrative Operations - BSPH (Finance & Administration)

As Director of Administrative Operations, you will provide strategic leadership to elevate administrative performance across BSPH's academic departments. You will partner with School leadership and department chairs to drive organizational effectiveness, standardization, and technology-enabled improvements. You will develop and mentor Academic Department Administrators, oversee cross-functional initiatives, and advance data-informed decision making. The role focuses on operational excellence, compliance, and scalable processes that support the School's mission. This is a high-impact position at a prestigious public health institution, offering the chance to shape administrative strategy at a

• Serve as strategic advisor on administrative strategy and operational transformation to senior leadership
• Partner with leadership and departments to implement strategic initiatives for organizational development and technology-enabled improvements
• Design and improve administrative processes, systems, and structures to enhance consistency, efficiency, and service delivery
• Lead School-wide operational excellence initiatives and cross-functional process improvements
• Lead organizational change with stakeholder engagement and adoption strategies
• Represent BSPH on University committees and collaborate with leaders to advance administrative operations
• Foster cross-departmental partnerships to strengthen administrative effectiveness
• Provide leadership and development for Academic Department Administrators, including performance management and succession planning
• Advise Academic Department Administrators on administrative, financial, academic, and operational matters
• Oversee dashboards, metrics, and reporting for informed decision-making
• Act as point of contact for external operational audits and coordinate with SMEs on audit requirements
• Establish and monitor KPIs, analyze operational data, and drive data-informed improvements
• Advance use of technology, automation, and digital tools to streamline workflows
• Develop standards and best practices for compliant administrative operations
• Oversee space planning for departmental and schoolwide needs
• Lead or support strategic initiatives, benchmarking, and cross-functional project coordination

• Comprehensive knowledge of administrative leadership in a complex academic/healthcare/research environment
• Strategic thinking with ability to translate priorities into operational plans and measurable outcomes
• Proven leadership, coaching, and talent development skills
• Ability to influence without direct authority and advise senior leaders
• Experience leading organizational change and process improvement with new technologies
• Strong analytical, problem-solving, and data-informed decision-making skills
• Experience creating KPIs, dashboards, analytics, and performance metrics
• Knowledge of business process improvement methodologies
• Excellent organizational, project management, and prioritization skills
• Excellent written and verbal communication and stakeholder engagement
• Ability to build collaborative relationships across boundaries
• Commitment to customer-focused service
• Experience supervising professional staff
• Advanced proficiency with enterprise systems (e.g., SAP, Workday, Oracle), MS Office, and BI/reporting tools

• leadership
• collaboration
• communication
• enterprise systems (SAP, Workday, Oracle)
• business intelligence and data visualization
• dashboarding and analytics