Carey AI Business Process Analyst (IT Operations)

In this internal consulting role, you bridge departments and the AI function to map processes, design functional specs, and guide pilots to adoption. You ensure solutions are user-driven, measurable, and aligned with department needs. You collaborate across Admissions, Marketing, Student Experience, and more to deliver quality AI-enabled or reengineered processes. You work with cross-functional teams from discovery through adoption, balancing business and technical perspectives.

• Lead discovery across departments through interviews and workshops; map end-to-end workflows and identify improvement opportunities
• Gather requirements, write functional specs, and design data flows and visual prototypes
• Coordinate testing: develop test strategy, plans, scripts (manual/automated), and manage defects
• Coordinate adoption activities: training, communications, job aids, stakeholder engagement, post-launch monitoring
• Collaborate with vendors and technical teams on solution design and feasibility; ensure testing coverage and quality
• Design, execute, and report on testing status and metrics; ensure alignment with department standards
• Serve as liaison between business partners and technical teams to translate needs into deliverables
• Lead evaluation of AI/low-code tooling, process mining concepts, and data governance considerations
• Develop business cases and recommendations; translate needs into functional requirements for AI/process improvements
• Lead cross-functional teams in pilot programs and performance measurement frameworks
• Build AI fluency and maintain knowledge repository of solutions and lessons learned
• Ensure solutions meet customer expectations and are fit for use through test-driven development
• Maintain test plans/assets and support ongoing enhancements, support, and maintenance projects
• Define and track success measures for processes and technology implementations
• Prepare and present status reports to sponsors, decision-makers, and users
• Other duties as assigned

• Five years of related experience in testing and business requirements gathering
• Demonstrated experience leading process discovery and mapping with multiple stakeholders
• Experience with writing prompts, evaluating AI outputs, or configuring low-code AI tools
• Exposure to process mining or task mining tools and methods
• Experience with CRM systems in admissions, marketing, or sales processes
• Strong written and verbal communication, data visualization, and documentation skills
• Ability to translate business needs into technical deliverables and test coverage

• strong communication
• stakeholder management
• problem-solving
• Agile Methodology (Intermediate)
• Application Architecture (Intermediate)
• Data Architecture and Design (Intermediate)