Guest Services Coordinator (Temporary/Summer Opportunity)

Join a leader! Long & Foster is the largest privately-owned real estate company in America. Long & Foster has over 1,500 employees and over 10,000 sales associates in 160+ locations. The success of our business rests on our values and how we approach our customers and each other as a team. That is what defines us and differentiates us from our competitors and allows us to create superior customer and employment experience.

Job Summary: Guest Service Coordinator (Part-Time/Seasonal) supports the vacation rental team by assisting guests who have checked-in to answer questions, coordinate repair requests, inspecting properties, putting check-in materials together between check-in weekends.

1. Supports the rental team by responding to calls, emails and messages
2. Trouble shoot problems with guests and schedules maintenance calls as needed by entering a work order into our operating system
3. Communicating with property owners to keep them updated of any situations
4. Handle routine tasks such as delivering items including lightbulbs, mattress pads, shower liners, etc.
5. Inspect properties for cleanliness and damages and complete the inspection report
6. Perform various errands going out and making new property keys, delivering items to a guest or picking up items left behind by guests.
7. Putting together check-in materials for the upcoming arrivals and organizing the check-in envelopes, keys and passes

Qualifications:

High school diploma or equivalent, valid drivers license, good verbal communication and customer service skills, ability to work independently and with the team, maintain a flexible schedule, able to work weekends, Basic computer skills including Microsoft office.

Wage: $18.00 - $21.85 hourly; actual wage is based upon education and experience.

Equal Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.