Coordinator, College of Business Graduate Student Services

Title: Coordinator, College of Business Graduate Student Services

Employee Classification: PE

Pay Grade: PT 08

Division: Academic and Student Affairs

Subdivision: COB Deans Office

Department: College of Business

Campus Location: Main Campus

General Summary

Assists the Dean and Assistant Dean by coordinating and managing the College of Business graduate student support services through processing admission decisions, advising students enrolled in College of Business graduate programs, recruiting prospective students, and participating in outreach events. The professional in this position will also provide input for College of Business graduate course scheduling and implement enrollment management communication with inquiries, applicants and admits, as well as maintaining inquiry data and managing enrollment report data.

Principal Duties and Responsibilities

• Work with faculty, staff, administrators, parents and other external stakeholders as well as students (current and prospective) to deliver accurate, proactive and responsive services regarding the College of Business (COB) graduate programs.
• Support the overall College of Business graduate student experience and troubleshoot student problems.
• Assess student information and advising needs and develop informational materials, workshops and programs as needed.
• Advise enrolled College of Business graduate students on program content, academic issues, and degree requirements.
• Assist in collaboration with selected colleges, universities, and other external organizations to develop and maintain partnerships with Eastern Michigan University.
• Meet with prospective students; participate in recruitment events and process College of Business graduate applications.
• Manage a communications sequence to prospective and admitted students.
• Assist international students and agencies with admission and arrival processes.
• Coordinate information flow between EMU offices and international embassies and agencies as necessary to facilitate international student matriculation.
• Collect data on applications, admissions and enrollment; maintain databases by various student categories; and complete reports for COB program scheduling (i.e., demographics, majors, minors).
• Hire, train and supervise COB graduate assistant student and undergraduate staff.
• Participate in College of Business and other University student events.
• Perform other related duties as required by the Dean of COB and/or Assistant Dean of COB.

Knowledge of business curricula and student activities, typically acquired through the completion of a master's degree in a business or higher education related field or through the completion of graduate course work in addition to relevant work experience with undergraduate programs is required.

Two years of experience working with enrollment management principles, including experience with university student information systems, marketing, recruiting, admission, advising and retention of students in higher education is required.

Knowledge of registration, student accounting and other student service areas in a university setting is required.

Candidate must have demonstrated the ability to communicate effectively, both orally and in writing, within a collaborative and diverse team environment.

Strong organizational and supervisory skills, as well as exceptional multi-tasking skills and problem solving skills are required.

Prior experience working with Banner and Crystal reporting will be strongly preferred.

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