Manager, Clinical Operations

QUALIFICATIONS & EXPERIENCE

• A Registered Nurse with a baccalaureate degree in a health care area (or equivalent combination of experience and education), BSN preferred.
• Maintains license as a Registered Nurse from the State of Michigan.
• Two (2) to three (3) years nursing experience is required in Hospice, medical, surgical, or critical care experience along with one (1) to two (2) years' experience in leadership or supervisory role.

SUMMARY OF JOB RESPONSIBILITIES

Responsible for the supervision, planning, and coordinating of the day-to-day operations and management of the clinical care activities provided by home care Nursing. Demonstrates excellent observation, nursing judgment, and communication skills.

RESPONSIBILITIES AND DUTIES

Primary Duties

• Reviews and evaluates clinical services through a variety of means such as home visits, conferences, and record reviews. Discusses, verifies, and documents findings. Routine field visits with nursing staff.
• . Provides feedback to staff, ensuring that both effective performance and delivery of quality care are reinforced. Is available during normal business hours and when on call to guide and assist the nursing staff as appropriate.
• Coordinates therapy services according to patient need and contractual agreement.
• Coordinates the development of schedules for supervised staff to ensure optimal coverage to deliver care as planned.
• Provides case management to meet requirements of commercial insurance payers.
• Responsible for management and sustainability of agency-wide Infection Control plan in coordination with Corporate Clinical Educator.
• Responsible for payroll review and approval for supervised staff.
• Maintains appropriate inventory of medical supplies and equipment for the provision of patient services at all home care sites.
• Leads Interdisciplinary Group meetings with Hospice staff to facilitate coordination of care and discussion as needed.
• Participates in public relations and community activities that promote the agency's role as an effective member of the Hospice and health care delivery system.
• Develops ongoing positive and professional relationships with contracted partners and other related bodies including referral sources.
• Responsible for EMR workflow related to Home Care associated activities.
• Participates in on-boarding new agency staff as indicated.
• Assists Director of Nursing with identifying, gathering, and interpreting data and other operational and quality indicators for decision making purposes.
• Provides strong, visible leadership and direction through compelling communication of the agency vision, values, key strategic initiatives, and job expectations.
• Creates an environment of accountability by constructively and appropriately challenging staff to deliver agreed upon outcomes/results and model desired values and behaviors.
• Shares after hours, weekend, and holiday administrator on-call responsibilities.
• Understands and complies with the Medicare Hospice Conditions of Participation.
• Understands and administers agency policies and procedures.
• Responsible for the quality of services and quality initiatives impacting the clinical area, including Gemba and SHP. Responsible for the sustainment of the clinical quality initiatives.
• Coaches, mentors, and develops staff and holds them accountable to meet agency/supervisor expectations.
• Assists clinical staff as needed in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing a Plan of Care.
• Review patient's medical diagnosis, prognosis, medications, procedures, and clinical course to assure quality care is provided.
• Participates in financial decision making with CFO for patient financial assistance applications.
• Monitors and ensures adherence to agency standards for provision of care and that documentation and medical records comply with local, state, and federal regulations.
• For Managers of Clinical Services with site management oversight, responsible for the mitigation, preparedness, response, and recovery activities as outlined in the Agency's Emergency Management Plan.
• As site manager, coordinates with Maintenance Supervisor for plant, property and equipment maintenance of the building, including preventative maintenance and testing of critical operating systems.
• Cover visits as needed.

Leadership Duties

• Assists staff to develop skill in planning work assignments.
• Attends meetings of the Board of Directors and Standing Committees as requested.
• Provides information, statistics, reports, and records for purposes of evaluation and reporting on departmental activities.
• Responsible for creating a work environment that assists staff in completion of tasks in meeting strategic goals.
• Monitors and ensures compliance with applicable local, federal, and state regulations, OSHA, infection control, and Quality Partners standards, compliance guidelines, privacy protections, and protected health information.

Leadership & Supervisory Duties

• Works to understand, interpret, adhere to and apply Agency policies and procedures accurately and constructively.
• Provides oversight of responsible areas for the Agency's budget.
• Hires new staff in accordance with established procedures. Orients or delegates orientation of new employees and ensures that employees have adequate ongoing training and development.
• Establishes and communicates job responsibilities, performance standards, priorities and expectations to staff.
• Routinely observes and documents both good and poor job performance and conducts timely performance evaluations according to set standards.
• Informs and works in consultation with Human Resources on employee discipline issues (i.e. policy violations, performance issues) and terminations.
• Promotes and ensures adherence to Centrica Care Navigators' Workplace Safety Program.
• Ensures that staff are properly licensed and/or credentialed.
• Provides oversight of staff hours, competencies, education, and evaluation of the department/area.