Major Incident Manager

Unlock Employer St. Louis, MO Closed
Employer is looking for Major Incident Manager in St. Louis, MO. This local job opportunity with ID 745042 is live since 10/27/2017.

Employer (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. Employer offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit Employer for more information.

Job Summary

The Major Incident Manager (MIM) will manage, coordinate, and communicate on critical incidents that impact our infrastructure and our clients.

Position Responsibilities:

  • Provide regular written & verbal communications to both our clients and our senior leadership
  • Organize, facilitate, and lead technical teams to work together to resolve major incidents
  • Be a professional representative of Employer
  • Keep accurate record of incident timelines and supporting artifacts
  • Ensure post-incident activities, such as incident summary reports and reason for outage reports, are managed through to delivery

Required skills:

  • Impeccable written and verbal communication skills
  • Familiarity in communicating to senior and executive management
  • Ability to work, adapt, and lead in high pressure and fast paced environments
  • Excellent analytical and interpersonal skills
  • Displays a strong sense of time management and accountability
  • Conceptual knowledge of troubleshooting methodologies in IT and network infrastructures (preferred)



Education & Competencies:

  • Bachelor’s Degree in Communications, English, Journalism, IT Management, Computer Science, or equivalent work experience in a related field.
  • ITIL Foundations certification (required) or higher (preferred)
  • 3-5 years’ work experience in either Incident Management, Service Management, Service Delivery, or had a role with either direct client account management or implementing ITIL based methodologies.
  • Previous experience working for a managed IAAS, SAAS, PAAS, or network service provider preferred.

Alternate Location: US-Missouri-St Louis; US-Missouri-Town And Country

Requisition #: 150208

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at Employer style="color:black"> 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

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