Customer Care Specialist (Telecom) Growth Opportunity | Charlotte

Customer Service Representative

We are hiring a Customer Service Representative to support customers with their accounts, billing inquiries, and service requests. This role is focused on delivering a positive customer experience from onboarding through ongoing support.

Key Responsibilities

• Handle customer interactions via phone, email, and chat
• Assist with billing inquiries, payments, and account updates
• Resolve customer issues and provide follow-up support
• Process account changes and cancellations
• Coordinate with internal teams (Sales, Operations, Service Delivery)

Qualifications

Customer service or call center experience

Strong communication and problem-solving skills

Ability to multitask in a fast-paced environment

Comfortable handling billing questions

Preferred

Telecom experience

Billing or account support experience

Bilingual (English/Spanish)

Requirements

High School Diploma

Apply today join a growing telecom company and build your career in customer support.

$45,000 - $50,000 a year