Oracle Utilities CSS Upgrade Business Validation Triage Lead

In this role you ensure that CC&B and CCS upgrades deliver accurate business outcomes across GL, collections, field activities, letters and ToDos. You drive a disciplined triage cadence, leading cross-domain validation and root-cause analysis to inform defect resolution. You'll work with data and analytics tools to uncover variance patterns and present leadership-ready insights. This position offers impact at scale within Accenture's Oracle practice and opportunities to shape critical financial processes.

• medical, dental, vision, life, and long-term disability coverage
• 401(k) plan
• bonus opportunities
• paid holidays
• paid time off

• Lead Tier 1 and Tier 2 business validation variance analysis across GL, Collections & Credit, Field Activities, Letters, and ToDos between CC&B and CCS environments
• Own the daily business validation triage cadence: review BV metric outputs, categorize variances, assign root cause, drive defect resolution
• Create structured defect records with root cause analysis, domain-level impact assessment, and remediation recommendations for functional and technical teams
• Use SQL and Azure data tools (Blob Storage, ADF, Azure SQL) to investigate variance root cause at the data layer across GL transactions, batch processing, and ToDo management
• Analyze business validation patterns per domain to surface configuration or logic gaps
• Present domain-level trend analyses, defect aging summaries, and open risk items to program leadership
• Collaborate with functional workstream leads, batch SMEs, and integration teams to resolve cross-domain BV issues
• Maintain triage process docs, defect categorization standards, and BV dashboards using Power BI and JIRA
• Travel may be required (0-100% depending on business need)

• 7+ years of hands-on functional experience with Oracle CC&B and/or Oracle Utilities CCS / C2M across multiple functional domains
• 5+ years of SQL and data query experience with Oracle Utilities data, GL transactions, and batch processing
• 3+ years in a business validation, triage lead, or test lead role on Oracle Utilities implementations or upgrades
• 2+ years of experience with Azure data services (Blob Storage, ADF, Azure SQL) in utility data pipelines or testing
• 2+ years of experience with JIRA defect tracking and Power BI reporting in a project delivery context
• Bachelor's degree or equivalent (minimum 12 years of work experience)
• If Associate's Degree, equivalent 6 years of work experience

• methodical and data-driven approach
• excellent written and verbal communication
• ability to synthesize domain variance trends for leadership
• SQL
• Azure data services (Blob Storage, ADF, Azure SQL)
• Power BI