Entry level/Recent Finance Graduate

Overview

The Payment Processing Specialist is responsible for accurately processing multi-currency payment instructions in line with firm policies and procedures. This role supports both manual payment instructions (e.g. fax) and automated instructions (e.g. SWIFT or client platforms) in a fast-paced, deadline-driven environment. The specialist ensures high standards of quality, control, and client service while responding to internal enquiries and supporting operational excellence.

Responsibilities

Client Servicing & Inquiry Response

• Accurately process client cash transactions, including capital stock, expenses, wires, book transfers, expects, and FX.
• Meet all client deliverables in accordance with Funds Transfer procedures and controls.
• Research and resolve client cash enquiries in a timely and accurate manner.
• Respond promptly and professionally to internal and external client queries.
• Process FT compliance and blocked account transactions, collateral transactions, and alternative payment transactions.
• Escalate issues to management as required.

People & Collaboration

• Build and maintain strong working relationships with team members and internal partners.
• Demonstrate a proactive, client-focused approach to service and problem prevention.
• Communicate clearly, professionally, and constructively with colleagues and stakeholders.
• Support team objectives by assisting with daily responsibilities, valuing differences, and demonstrating flexibility.

Control & Risk Management

• Identify, communicate, and escalate risks appropriately.
• Ensure all payment instructions are processed accurately and within required deadlines, adhering to policies and procedures.
• Escalate unclear or incomplete instructions to management.
• Recommend improvements to controls and procedures.
• Follow new or updated procedures promptly and accurately.
• Help reduce errors, receivables, and errors & omissions by suggesting control enhancements or automation.
• Provide thoughtful, timely responses to enquiries to prevent issues and maintain service quality.

Process Improvement

• Develop a strong understanding of all processes, procedures, and practices, and challenge inefficiencies.
• Identify opportunities to improve funds transfer payment processing.
• Highlight manual instructions suitable for automation and non-STP automated instructions with formatting issues to increase STP rates.
• Optimise productivity while consistently meeting client deadlines.

Required Qualifications

• Excellent written and verbal communication skills.
• Strong customer service orientation.
• Proven organisational and time-management skills.
• Ability to perform effectively in a fast-paced, deadline-driven environment.
• High attention to detail and accuracy.
• Ability to work both independently and as part of a team.
• Strong typing and data entry skills.

Preferred Qualifications

• Knowledge of USD and foreign currency payment processing.
• Experience with Keystone and RightFax systems.