Permitting Associate

Permitting Associate

Compensation: $24-$26 per hour

Job Type: Full-Time

New York State Solar is seeking a highly organized, detail-oriented, and solutions-driven Permitting Associate to join our growing Operations team. This role is responsible for managing the end-to-end permitting process for residential solar installations by coordinating with local municipalities, AHJs (Authorities Having Jurisdiction), customers, utility partners, and internal operational teams.

Duties & Responsibilities:

As a Permitting Associate, you will:

• Prepare, submit, and manage residential solar permit applications across multiple AHJs and municipalities
• Review project documentation for completeness, accuracy, and code compliance before submission
• Coordinate directly with building departments, utility companies, inspectors, and permitting offices to obtain permit approvals
• Serve as a liaison between customers, field operations, design, engineering, sales, and installation teams throughout the permitting lifecycle
• Monitor permit pipelines and proactively identify risks, delays, or missing documentation that may impact installation timelines
• Track project milestones and maintain accurate records within internal CRM and project management systems
• Research and adapt to changing municipal requirements, zoning regulations, and permitting processes
• Resolve permit rejections, corrections, and escalations in a timely and professional manner
• Communicate project status updates and expectations clearly to both internal stakeholders and customers
• Support continuous process improvement initiatives to increase permitting efficiency, quality, and turnaround times
• Maintain a high level of accuracy and attention to detail while managing a large volume of active projects
• Partner closely with field operations teams to ensure permit packages align with installation requirements and jurisdictional standards

Job Requirements:

Strong customer service experience required.

Experience working with a variety of clientele and personalities.

Excellent phone etiquette and interpersonal communication skills.

Energetic, lively, and professional demeanor.

Ability to multitask and prioritize effectively in a fast-paced environment.

Strong organizational skills and attention to detail.

Ability to work well under pressure and adapt quickly to changing priorities.

Flexible availability to support midday through evening hours as needed.

Proficiency with Google Workspace (Google Suite) and Microsoft Office.

Computer-savvy with the ability to quickly learn scheduling systems and software.

Previous scheduling, administrative, or customer service experience preferred.

Benefits:

Medical, vision & dental Insurance

Flexible Spending Account (FSA)

401(K) with up to 6% match

Paid Training

Paid time off (vacation, sick, bereavement, etc.)

Company-paid disability insurance