Business Banking Relationship Manager

In this role you will serve as the trusted relationship manager and financial advisor for business clients, introducing KeyBank's core banking products and solutions. You will focus on acquiring new relationships while growing existing ones, guided by sound risk management across credit, operations, and compliance. You will collaborate with cross-functional teams to quickly address client needs and drive revenue growth within a defined risk framework. This position offers meaningful impact by shaping client solutions and contributing to a strong, client-centric banking experience.

• Serve as primary contact and advisor for business banking clients; educate on KeyBank capabilities and solutions
• Drive growth through prospecting, qualification, and building a COI referral network
• Assemble cross-functional teams to address client requests and identify cross-sell opportunities
• Lead credit processes and governance; ensure sound asset quality and accurate risk assessment
• Partner with Credit as first-level sponsor for credit decisions and portfolio management
• Maintain adherence to KeyBank policies and risk culture; manage conflicts of interest and professional conduct

• Minimum 3 years of experience in a small business/commercial lending environment
• Minimum 1 year of cross-selling products and meeting/aggressively pursuing sales goals
• Ability to build trust with clients through a client-centric approach
• Strong understanding of financial, operational, and strategic drivers of client organizations
• Experience with structured sales methodologies and risk-aware decision making

• Client-centric relationship building
• Strategic problem solving and decision making
• Industry/geography expertise and collaboration
• Credit underwriting and risk assessment
• Portfolio management and asset quality oversight
• Cross-selling and product knowledge (cash management, payments, equipment finance)