Business Banking Sales Leader

In this role you lead a team of Business Banking Relationship Managers to acquire new clients and deepen relationships within the business banking segment. You'll foster a client-centric culture, partner with Retail and Private Bank leaders, and drive growth through applied sales processes and coaching. The position blends field leadership with hands-on development, ensuring high-quality credit decisions and exceptional client experiences at scale.

• base salary with a range
• incentive compensation
• benefits eligibility
• hybrid work options
• career development opportunities
• flexible work environment

• Oversee the Business Banking function in an assigned region and lead BBRMs (and Team Leads in larger territories) to grow a client base of businesses with revenue in the Business Banking segment
• Ensure delivery of the BB value proposition and align daily activities with the Key Sales Process and Consultative Sales Process Framework
• Coach and train the team on value proposition, client experiences, and disciplined prospecting and follow-up
• Maintain in-depth knowledge of products/services; train and develop the team accordingly
• Support the credit initiation process to maintain risk quality and portfolio profitability
• Participate in joint calling with RMs to uncover opportunities and support client growth objectives
• Track team performance, manage, and evaluate against objectives, and drive goal achievement
• Collaborate with Human Resources on talent processes including recruiting, development, career progression, performance management, and engagement
• Perform other duties as assigned and ensure compliance with KeyBank policies
• Ensure in-person leadership with flexibility for hybrid/remote work as needed
• Travel as required for field management and client meetings
• Comply with all policies and maintain professional conduct and ethics

• Minimum 5 years of commercial lending experience
• Minimum 3 years of leadership experience (preferably managing commercial lenders)
• Minimum 7 years of sales and business development experience in financial services (client research, sales planning, closing)
• Proven ability to lead, coach, and develop high-performing teams
• Strong customer-centric focus and ability to close new business opportunities
• Deep understanding of financial products, lending, risk management, and regulatory compliance
• Ability to build long-term client relationships and deliver exceptional service across small business and commercial banking
• Ability to implement actionable plans aligned with business goals and promote a strong risk culture

• Leadership and coaching
• Client-centric mindset
• Strategic planning
• Commercial lending knowledge
• Credit risk management
• Regulatory compliance