Director, Enterprise Business Learning

In this role you will design and drive enterprise learning strategies that build future-ready skills, with a strong emphasis on AI literacy and business capabilities. You will work across functions to translate strategic needs into scalable learning programs and lead change initiatives that embed new skills and mindsets. You will measure impact, tell data-driven stories, and partner with Risk and Compliance to ensure governance. This is a strategic, cross-functional role shaping how Amex builds critical capabilities at scale.

• bonus
• equity
• benefits
• hybrid workplace
• well-being support

• Design and deliver enterprise learning strategies to develop AI capabilities and other business skills
• Translate business needs into learning plans for key colleague segments and levels
• Collaborate with SMEs, transformation leaders, and external vendors to create practical learning experiences
• Lead end-to-end change management to drive culture evolution and adoption
• Establish metrics and feedback loops to measure program impact
• Develop insights using data storytelling and strong communication
• Partner with Risk, Compliance, and Privacy to align governance and controls

• 8+ years in enterprise learning, organizational change, or capability development
• Knowledge of AI concepts and applications in business and ability to translate them into learning programs
• Experience designing and implementing enterprise-scale learning and change initiatives with measurable impact
• Excellent program management, stakeholder management, and communication skills
• Strong leadership and ability to lead a high-performing team
• Ability to navigate ambiguity in highly matrixed organizations

• collaboration
• communication
• leadership
• AI concepts and applications in business
• learning design for enterprise scale
• change management