Floral Shop Manager - Upscale Design, Events and Retail

Company Description

Blossom Flower Bar isn't just a traditional florist; we are an experiential brand. Through our interactive Flower Bar, curated workshops, and events, we invite customers into the design process in a sophisticated, welcoming environment. As a modern, full-service florist, we use a design-forward approach to make all of life's special milestones more beautiful.

Role Overview

We are looking for a Columbus Shop Manager to serve as the local anchor for our Short North brand. In this role, you'll blend floral design with retail operations, personally delivering high-quality service while mentoring a team to do the same. This isn't just a management role; it's a leadership position dedicated to turning floral transactions into memorable experiences.

Responsibilities:

Exemplary Customer Experience

• The Gold Standard: Serve as the primary face of the Columbus shop, ensuring every guest is welcomed warmly and guided through the Flower Bar experience with enthusiasm.

Floral Operations & Design

• Order Fulfillment: Oversee and fulfill daily orders for pickup and delivery, ensuring every arrangement meets our signature brand standards.
• Freshness & Quality: Lead the processing of fresh stems and maintain the Flower Bar to ensure maximum health and beauty.
• Logistics: Coordinate with delivery drivers or make deliveries personally to ensure timely and professional arrival.

Store & Team Management

• Operations: Manage floral and retail inventory, wholesale orders, and store budgets.
• Staffing: Provide support in hiring, training, and scheduling to ensure the shop is always fully prepared to serve our guests.
• Events: Act as the lead host and coordinator for in-store workshops and private parties.
• Team Leadership: Train and hold staff accountable for providing "Blossom-level" service. You are responsible for the team's tone, body language, and hospitality.
• Professional Communication: Manage phone, email, and in-person inquiries with grace. You are the point person for resolving concerns, turning challenges into opportunities for customer loyalty.

Requirements and Experience

• Experience: 2+ years in Retail Management and 2+ years in high-end Customer Service (Required).
• Leadership: Proven ability to train a team in hospitality and sales.
• Licensing: Valid Driver's License and a clean driving record (Required).
• Floral Skills: Experience is a plus, but not required—we provide thorough design training for the right hospitality leader.