ServiceNow Business Process Consultant

In this role you help clients translate requirements into ServiceNow-enabled design and roadmaps. You'll lead process workshops, gather requirements, and craft user stories for Agile delivery, guiding the implementation lifecycle. You act as a trusted advisor to define future-state service delivery aligned with platform standards, support UAT/QA, and collaborate with cross-functional teams to drive value-driven outcomes. Expect travel to meet client needs and deliver impact at scale.

• medical, dental, vision, life, and long-term disability insurance
• 401(k) plan
• bonus opportunities
• paid holidays
• paid time off

• Translate client requirements into functional designs, user stories and specifications for ServiceNow
• Lead process workshops and stakeholder interviews
• Develop feature lists and user stories for Agile delivery
• Guide implementation lifecycle and provide domain expertise
• Define future-state service delivery processes aligned with platform standards
• Support UAT and QA activities
• Collaborate with cross-functional teams to deliver value-driven outcomes

• 3+ years of experience on the ServiceNow platform
• 2+ years leading workshops, requirements gathering, process definition/improvement/reengineering
• 2+ years developing requirements documentation, project artifacts and user stories
• 2+ years identifying how to meet business requirements using ServiceNow
• Bachelor's degree in Business or IT-related field or equivalent (minimum 12 years) work experience
• willingness to travel 25-100% depending on client needs

• excellent verbal and written communication
• presentation and facilitation skills
• ability to inspire and lead teams
• ServiceNow platform expertise
• ITIL v4 knowledge (bonus)
• Agile/Scrum methodologies (Product Owner, Scrum Master) (bonus)