Medical Language Facilitator (Full Time/Days)

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

The position is responsible for providing oral and written medical interpretation translation for limited English proficiency LEP patients and their families. Language Facilitators provide interpretation to enhance patients' and families' comprehension of medical procedures, treatment, discharge instructions, patient and family education, and follow-up care. Follows guidelines related to professional Standards of Practice for Interpreters at all times. Provides interpreting services effectively, with accuracy of meaning through the use of medical, business, and general terminology.

The ideal candidate is fluent in both English and Spanish, demonstrates strong knowledge of medical terminology, and is committed to upholding professional interpreter standards while collaborating with clinical and support staff. Qualified candidates must successfully pass a fluency and medical interpretation assessment during the interview process.

• Provides oral and written interpretation translation services for non-English speaking patients, families and staff e.g. physicians, nurses, pharmacists, therapists, social workers, chaplains, financial counselors, etc. throughout Lancaster General Health.
• Record and monitor interpretation activities according to hospital and department standards.
• Receives, triages and schedules interpreter requests, arranging external interpretation services for languages not served by department staff, as needed.
• Coordinate interpretation/translation services for LEP patients/customers.
• Assist with training for hospital staff on cross cultural communication and related topics.
• Translates written documents, consent forms, patient instructions, patient education materials, posters, signs, and other forms of written communication.
• Coordinate and provide educational opportunities that increase staff and management sensitivity to the needs of culturally diverse patients and provide tools for improving services by responding to the cultural, language, and psychosocial differences.
• Participates in the on-call responsibilities for this position as required.
• Other duties as assigned.

• High school diploma or equivalent required.
• Fluent in English and at least one other language written and oral.
• Must be able to pass LG administered interpreter medical skills assessment exam.
• Must possess an understanding of the cultural aspects of the medical environment, as well as the cultural identity of LEP patients.
• Solid knowledge of, or aptitude to learn, medical terminology (i.e. demonstrates a professional command of medical terminology in English and the target language, including anatomy, diagnostic procedures, illnesses and treatment).
• Ability to work in challenging situations involving issues of delivering difficult messages including death and dying.

• Bachelor's degree in a related field preferred.
• Health education
• Interpreting

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.