Quality Assurance & Improvement Specialist

Job Type
Full-time
Description
EMMA L. BOWEN COMMUNITY SERVICE CENTER
Also known as
UPPER MANHATTAN MENTAL HEALTH CENTER, INC.
The Emma L. Bowen Community Service Center is seeking a Quality Assurance & Improvement Specialist to join our team. This position is a terrific opportunity for someone to gain additional experience and make a difference in the lives of our clients.
For over 45 forty-five years, our organization has provided mental health and holistic services in northern Manhattan for families, children, adolescents, and other adults including the elderly in a supportive and caring environment. We also have an out-patient and residential substance abuse program as well as a Therapeutic Preschool for 3-5 year olds.
Upper Manhattan Mental Health Center is a Certified National Health Service Corps (NHSC) site.
For additional information about our organization and programs, please visit us on our website at www.bowencsc.org.
JOB DESCRIPTION
Job Title: Quality Assurance & Improvement Specialist
Location: Emma L. Bowen CSC, 520 West 135th St., New York, NY 10031
Hours: Full-time - Hybrid, subjected to change
Union: Union
Essential Duties and Responsibilities:

• Review client medical records to identify documentation errors, omissions, and compliance concerns.
• Evaluate the quality, accuracy, and completeness of staff documentation in accordance with agency and regulatory standards.
• Ensure that identified deficiencies are corrected within established timeframes.
• Prepare and submit daily deficit reports for assigned programs.
• Conduct timely follow-up on previously submitted reports to ensure resolution of outstanding issues.
• Communicate and disseminate relevant findings to assigned programs and stakeholders across the organization.
• Participate in staff meetings, agency meetings, and weekly supervision sessions.
• Attend and actively engage in required training and professional development opportunities.
• Utilize electronic health record (EHR) systems and other relevant software efficiently and accurately.
• Provide coverage for chart reviews and deficit reporting for other programs in the absence of assigned staff.
• Perform additional duties as assigned by the CCBHC Project Manager/Supervisor.

• Bachelor's Degree (Preferred) in a related field or equivalent combination of education and certification.
• Minimum of 2-3 years of experience in mental health quality improvement and quality assurance, including supervisory experience.
• Strong knowledge of mental health treatment modalities and required documentation.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners.
• Demonstrated organizational and administrative skills, with strong attention to detail and the ability to manage multiple priorities.
• Proficiency in electronic health record (EHR) systems and other relevant software applications.