Dormitory Clerk

Dormitory Clerk

Provides front desk, registration, and dormitory support for FLETC Charleston campus buildings, including Buildings 39 and 285. Ensures proper student/resident check-in and check-out, key and linen control, cleanliness monitoring, and adherence to all FLETC rules, security, and conduct requirements. Serves as a professional, customer-facing representative of the contractor while supporting daily operations, safety, and emergency protocols.

Positions may be full-time or part-time, with coverage across single or multiple dormitory buildings.

Location: Charleston, SC

Responsibilities:

• Maintain daily dormitory log of all activities.
• Provide dormitory coverage in Buildings 39 and 285. Shifts will be between the hours of 8:00 a.m. to 8:00 a.m., Monday through Sunday, including Federal holidays, in accordance with PWS requirements.
• Monitor entries/exits, verify resident/student identification, and maintain access control logs.
• Assist in processing incoming students by providing information to the Visitor's Control Center (VCC).
• Receive and deliver messages for students.
• Issue and track keys and linens; maintain accurate inventory, sign-in/out, and control forms.
• Conduct room, hallway, and common area inspections for cleanliness, safety, and compliance with FLETC policies.
• Monitor and document room readiness and coordinate with housekeeping for cleaning or maintenance follow-up.
• Document and report maintenance issues, custodial needs, cable/television outages, and rule violations to designated contact points.
• After business hours, report facilities maintenance problems to Security for immediate follow-up.
• Report disorderly conduct or disruptive activities immediately to Security.
• Assist students with dormitory concerns, such as issuing additional blankets/linen, replacement light bulbs, or directional guidance.
• Verify identity before using the master key to let locked-out occupants into their rooms (never releasing the key).
• Disinfect and loan government-owned recreational equipment to students, maintaining required inventory control logs and forms (FTC-ADM-80), including all borrower and return details.
• Answer phones, process paperwork, and perform administrative support tasks related to housing operations.
• Coordinate closely with dormitory, housekeeping, registration staff, and security personnel to maintain seamless operations.
• Maintain confidentiality of student records in accordance with the Privacy Act and FLETC guidelines.
• Immediately turn in any property found to the appropriate supervisor or COR.
• Maintain a neat, professional appearance in contractor-provided uniform (slacks and polo shirt with logo).
• Adhere to conduct requirements, including no eating, smoking, or personal cell phone use while on duty; use designated break areas for personal activities; no acceptance of gratuities.
• Pick up students from VCC and transport back to dormitory in company-provided vehicle if necessary.

Qualifications:

• High school diploma or equivalent.
• Minimum of two (2) years of relevant experience in dormitory, facility oversight, administrative, or customer service roles.
• Ability to meet and deal with the general public in a tactful and professional manner.
• Ability to interact professionally with a diverse student population.
• Ability to understand and follow detailed orders, instructions, policies, and training materials.
• Ability to maintain poise and self-control under stress.
• Ability to construct and write clear, concise, accurate, and detailed reports.
• Ability to type at least 40 words per minute with 95% accuracy.
• Proficiency in operating a computer terminal and standard office software.
• Proficient in oral and written communication in English.

Physical and Work Requirements:

• Ability to lift to 50 lbs.
• Ability to walk multiple floors and stand for extended periods.
• No criminal record: must pass a federal background check and obtain required security clearance.
• Possess valid and up-to-date Red Cross First Aid and CPR Defibrillator certifications.
• Ability to work variable shifts, including evenings, weekends, and holidays.
• This position may require the operation of Company-provided vehicles.

Additional Requirements:

• Must be eligible for DHS background investigation and suitability clearance.
• Must be a U.S. citizen or lawful permanent resident with work authorization.
• Must be willing to work any shift assigned to maintain 24/7 coverage.