Customer Care Associate I

Assurant Rapid City, SD Closed
Assurant is looking for Customer Care Associate I in Rapid City, SD. This local job opportunity with ID 29762747 is live since 04/02/2019.
<p></p> <p>As a Preneed Customer Associate, youll put your skills and talents along with our training to work; depending on the team, you may review, research, and process claim payments to funeral homes or beneficiaries after a loved one has passed, review and prescreen an application for a new life insurance policy, or assist an existing customer with their policy questions or billing. This is a job that calls on you to be thoughtful, resourceful, team-driven and customer-focused. In this role, you will also handle in bound phone calls from customers, agents or funeral homes.</p> <p> </p> <p>This position is full-time (40 hours/week) Hours of operation are Monday through Friday from 7:00 am to 6:00pm. It may be necessary, given the business need, to work occasional overtime.</p> <p> </p> <p><b>Key Responsibilities:</b></p> <ul> <li>Review, research, and analyze documentation to ensure all requirements are met.</li> <li>Provide positive experiences to our customers via in-bound phone calls (20-60 per day)</li> <li>Communicate through emails and correspondence with team members and funeral homes using clear, simple language to ensure understanding.</li> <li>Processes claims, cancellations, billing and other customers requests. </li> <li>Research claims for proof of passing.</li> <li>Sets up and issue new policies. </li> <li>Prepares correspondence using standard templates</li> <li>Research payments and billing requests</li> </ul><br /> <p></p><p> </p><p><b>Basic Qualifications Required - Experience, Skills, and Knowledge</b></p> <ul> <li>High School Graduate/ GED</li> <li>Good verbal and written communication skills</li> <li>Basic Computer skills</li> </ul> <p><b>Skills &amp; Qualifications:</b></p> <ul> <li>Detail Oriented.</li> <li>Analyzes documentation and make self-empowered decisions.</li> <li>Thrives in a fast-paced environment.</li> <li>Ability to adapt easily as procedure/client needs change.</li> <li>Customer focused.</li> <li>Excellent reading comprehension.</li> <li>Critical thinking and decision-making skills.</li> <li>Ability to handle multiple tasks and prioritize.</li> <li>Negotiating skills are important, particularly when two parties differ over the validity of a filing or the information needed to settle a claim.</li> </ul> <p><b>Key Competencies &amp; Soft Skills:</b></p> <ul> <li>Empathy</li> <li>Adaptable</li> <li>Tenacity</li> <li>Ingenuity</li> <li>Positive attitude</li> <li>Self-motivated</li> </ul> <p> </p> <p> </p> <p><b>Preferred Experience, Skills, and Knowledge</b></p> <ul> <li>Experience working in an office environment</li> <li>Basic Insurance Knowledge</li> <li>Bilingual in Spanish or French a plus.</li> </ul> <p><b>Department &amp; Supervisors:</b></p> <p>A Preneed Customer Associate I is a part of the Preneed Customer Operations Team,; our average teams size is 15-20 team members. The Preneed Division of Employer offers pre-funded funeral arrangements as well as life insurance policies to pay for final expenses. This department is responsible for anything from licensing our agents, issuing a new insurance policy, handling customer requests and terminating a policy at the end of its life cycle. Each team is led by a Supervisor who report to the Department Manager.</p> <p> </p> <p><b>Company Overview:</b></p> <p>With locations across the country, Employer is a Fortune 300 company, offering a full line of insurance products helping protect what matters most to our customers. Employer takes pride in being actively involved in the community by assisting a number of local organizations. Our benefits </p> <p>package includes high-quality medical, dental and vision coverage, short-term and long-term disability insurance and more. If you are dreaming of a great career with a great company where you can have an impact within the company and with our customers, we can offer you just that!</p> <p><br />We recognize our most valuable asset is our employees. As we continue to grow we are looking for individuals that will help us provide the best customer experience and support a thriving business. We provide extensive training and a highly supportive environment for all our team members. This is your opportunity to make a difference and grow your career. </p><br /><br /><img src=";sz=1x1;ord=1234567890;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=?" alt="Advertisement" rel="no-follow" /> read more

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