Quality Control Coordinator

The Escape Game is looking for Quality Control Coordinator in Smyrna, TN.
This local job opportunity with ID 3662908905 is live since 2026-05-04 14:28:34.
POSITION: Quality Control Coordinator (QCC)
DIRECT LEADER: Manager of Quality Control
LOCATION: HQ Smyrna, TN. Non-remote.
Job Description:
As a Quality Control Coordinator, you will ensure The Escape Game and Great Big Game Show excellence through various Quality Control measures such as: Production Quality Control, Installation Review, Launch Support, and Lifetime Support.
Benefits & Schedule:

• Eligible for TEG HQ Full Time Benefits and HQ Bonus as outlined HERE
• Expected Weekly Hours: 40 - 45 with more as projects require
• Travel Expectations: Extensive (35% of possible working days)
• Expected Schedule:
  
  • Office: Monday - Friday (day shift)
  • Installation & Launch Travel: Monday - Friday plus weekends (depends on installation schedule, weekend work often includes accompanying rest/off days during the upcoming workweek)
• Oncall: Available for calls about team projects and other necessary team questions

Job Responsibilities:

• Production Quality Control
  
  • Create and maintain Quality Control documentation of produced components.
  • Perform the QC function in shop for all experiences produced and shipped through TEG and GBGS.
• Installation Review
  
  • Review Floor Plans for all upcoming locations and provide feedback as necessary.
  • Travel to upcoming locations to quality control each experience being installed and ensure completion of generated Punch List
• Launch Support
  
  • Support urgent game issues and store organization during demos while generating site-specific documentation to ensure successful launches and ongoing care for games and stores.
• Lifetime Support
  
  • Maintain post-launch oversight of stores by performing routine spot checks, support check-ins, and scoping improvements or renovations to ensure ongoing quality and operational excellence.

Job Requirements:

• Experience with Google Sheets and using formulas
• Understanding of architectural floor plans and general construction processes
• Strong organizational and interpersonal skills with a contagiously positive, can-do attitude
• Strong communication skills - written, on the phone, in-person
• Basic understanding of production processes including CNC, Carpentry, Scenic, Paint, and Controls Technology
• A love for escape rooms and interactive media
• Experience leading others in an informal structure
• Ability to lift/carry up to 50 pounds individually
• Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time

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