CSR/Dispatcher & Inventory Assist

Customer Service Representative / Dispatcher / Inventory & Warehouse Support

Clark Heating & Cooling - Dickson, TN

Clark Heating & Cooling is looking for a dependable, organized CSR / Dispatcher who can provide excellent customer service, coordinate our field technicians, and assist with inventory and warehouse operations.

This is a versatile position for someone who is comfortable answering phones, scheduling and dispatching technicians, working in computer systems, and helping with inventory and warehouse needs.

What You'll Do:

Customer Service

Answer incoming customer calls professionally and provide excellent customer service

Schedule service calls and appointments

Gather accurate information from customers and enter it into the system

Respond to customer questions and communicate appointment updates

Maintain accurate customer and job records

Provide follow-up communication when needed

Scheduling & Dispatching

Schedule and dispatch HVAC technicians to service calls

Monitor the daily schedule and make adjustments as priorities change

Communicate with technicians throughout the day regarding job status, scheduling and customer needs

Help prioritize emergency and urgent service calls

Coordinate technician availability, location and workload

Keep customers informed of technician arrival times or schedule changes

Update job statuses and technician information accurately in the system

Work closely with management and field teams to keep daily operations running smoothly

Inventory & Warehouse Support

Assist with receiving and tracking HVAC parts, materials and equipment

Enter inventory information accurately into company systems

Help with purchase orders, receipts and inventory transactions

Assist with cycle counts and maintaining inventory accuracy

Help identify and correct inventory discrepancies

Keep parts, materials and warehouse areas organized

Assist with technician truck stock and material needs

Help ensure technicians have the correct parts and materials for scheduled jobs

Communicate with technicians and management regarding parts or equipment shortages

Assist with other warehouse and inventory responsibilities as needed

Systems & Computer Skills

Experience with Service Titan and/or Sage is highly preferred , especially for scheduling, dispatching, customer records and inventory management.

However, we are willing to train the right candidate who has worked extensively in similar dispatching, CRM, ERP, inventory or field-service management systems .

Candidates should be:

Comfortable working in multiple computer systems throughout the day

Accurate with data entry

Comfortable with Microsoft Office, including Excel

Able to learn

The ideal candidate would be an experienced customer service representative / dispatcher that is comfortable with stepping away from their desk to assist with inventory and warehouse operations.

Compensation details: 16-18 Hourly Wage

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