Associate Director, Business Systems Analysis

In this role you will lead a team of principal engineers to design, develop, and deliver new product capabilities for Verizon's Value Organization. You will align cross-functional stakeholders, vendors, and sales teams to ensure solutions meet business outcomes. You'll oversee multi-year roadmaps, architecture and requirements, and leverage emerging tech to enhance in-store experiences. This position offers a strategic leadership role in shaping high-impact systems across indirect channels. You join a collaborative, innovation-driven culture focused on learning, growth, and meaningful impact.

• medical, dental, vision
• short and long-term disability
• life insurance
• 401(k) with company match
• paid holidays
• tuition assistance

• Lead and develop a team of principal engineers to create requirements and business cases for new product builds and enhancements
• Own vendor management and integration planning for systems across the value chain
• Manage a multi-year technology roadmap and product enhancements
• Develop internal and external communications for enhancements, collaborating with Sales Operations
• Balance stakeholder needs with short-, medium-, and long-term business objectives
• Own architectural and user-experience requirements, including Jira stories, requirements vetting, stakeholder reviews, grooming, and testing
• Collaborate with cross-functional teams using Agile to deliver quick and long-term solutions
• Ensure Value Indirect systems support and exceed KPI targets
• Leverage AI and emerging technologies for in-store hardware/software solutions
• Lead development and management of CRM, product catalog, and point of activation platforms
• Identify opportunities to streamline products to optimize customer and partner experience
• Maintain positive relationships with external partners and vendors
• Pull in the right people to form working teams and ensure effective execution

• Bachelor's degree or four years of comparable work experience
• Eight or more years of relevant work experience
• Experience managing complex programs and projects with technical and system requirements
• Experience supporting consumer customer-facing channels (Indirect, Retail, Digital, Customer Service, Inside Sales)
• Proven ability to build relationships, influence stakeholders and senior leaders using data and strategic insight
• Proficiency with Google Workspace, Jira, Confluence, Asana and Slack
• Experience with Agent, National Retail, and vendor partners; Value segment experience (preferred)
• Strong business acumen and understanding of business operations
• Ability to facilitate collaborative resolution with a win-win approach
• Experience with API integrations
• Understanding of emerging technologies affecting store operations and customer experience
• Working knowledge of AI, Systems of Insight, GUI Development/Deployment, Machine Learning, and Robotic Processing

• resourceful
• detail-oriented
• rapport-building across organizational levels
• API integrations
• AI and emerging technologies in retail
• CRM systems