Director, Business Operations Support - Data Center IFM

In this role you will enable the data center platform to scale by shaping strategy, operating model, and governance. You'll act as a strategic partner to leadership, turning growth ambitions into actionable programs and measurable outcomes. You will coordinate cross-functional planning across operations, finance, IT, compliance, and more to drive platform readiness and execution. This is an opportunity to influence how a complex, multi-account data center business evolves and delivers value. You will translate strategy into a compelling change narrative for senior stakeholders.

• health, vision, and dental insurance
• flexible spending accounts
• health savings accounts
• retirement savings plans
• life and disability insurance
• paid time off

• Define strategic priorities, goals, and platform maturity milestones for the data center IFM
• Develop near-term and long-term roadmap addressing scalability, growth, and account support models
• Translate strategy into workstreams, governance, timelines, and ownership structures
• Assess current and future operating model, reporting, staffing, and enablement needs
• Collaborate with Finance, HR, Sourcing, Account Management, Tech Services to align planning with pursuits and readiness
• Create executive visibility on platform health, risks, and forward-looking analytics
• Support operating model governance, roles, escalation pathways, and standard ways of working
• Track progress of initiatives, manage risks, and ensure delivery of measurable value
• Drive execution across matrixed teams, resolve dependencies, and escalate material risks
• Develop executive narratives and board-quality materials to align leaders on direction and commitments
• Provide senior-level content for pursuits, client discussions, and strategic discussions
• Travel up to 25%

• 12+ years in strategy, business ops, PMO, platform management, or related leadership roles
• Experience transforming operating models in complex, matrixed environments
• Strong strategic planning, governance design, and executive decision support
• Financial acumen with ability to link operations to growth and profitability
• Experience in data centers or highly regulated operations preferred
• Knowledge of asset management, maintenance strategy, CMMS, safety, ISO standards, risk management
• Exceptional executive communication and influence skills
• Ability to lead through ambiguity and establish repeatable enterprise capabilities
• Bachelor's degree; advanced degree preferred
• Willingness to travel 25%

• Executive-level communication
• Influence and stakeholder management
• Strategic thinking
• CMMS platforms
• Operational risk and compliance frameworks
• ISO frameworks