Staff Enterprise Systems Technical Business Analyst

As Staff Enterprise Systems Technical Business Analyst, you will drive strategic initiatives across enterprise applications with a focus on Salesforce and customer-facing systems. You'll partner with Sales, Success, Revenue Ops, Engineering and Product to deliver scalable tech, improve operations, and enhance the customer experience. You'll translate business needs into actionable requirements and guide delivery from discovery to adoption. This role combines business analysis, cross-functional collaboration, and technical leadership to enable new products and platform enhancements. You'll work in a collaborative, data-driven environment with a meaningful impact on how people find their way h

• Inclusive medical, Rx, dental, vision coverage
• 13 paid holidays
• Flexible time off
• Volunteer time off
• 401(k) with 3.5% match
• Tuition reimbursement

• Lead product strategy execution by translating product vision into scalable system capabilities and implementation plans
• Conduct business analysis through observations and interviews to align tools, reports, and processes with priorities
• Support end-to-end delivery across the software lifecycle including planning, QA, UAT, release, and adoption
• Lead enhancements across Salesforce Sales Cloud, Service Cloud, and related applications for Sales, Support, Revenue Ops, and Product
• Identify opportunities to leverage AI-enabled capabilities and evaluate/implement solutions with Salesforce or other platforms
• Manage multiple strategic initiatives with clear roadmaps and executive communications

• 8+ years of experience as a Technical/Enterprise/System/Program Analyst with Salesforce implementation experience (Sales Cloud and Service Cloud)
• Bachelor's degree or equivalent experience
• Proven cross-functional project leadership from discovery to implementation
• Strong skills in requirements writing, functional specs, user stories, process docs, and executive presentations
• Experience or interest in AI-enabled business solutions (e.g., Agentforce, Claude, Gemini, OpenAI, Microsoft Copilot)
• Familiarity with Salesforce Data Cloud, Flow, APIs, and enterprise integrations; knowledge of CRM, Customer Support, Revenue Ops, CPQ, and SaaS processes
• Excellent communication, facilitation, and stakeholder management; collaborative mindset
• Preferred: Salesforce certifications (Administrator, Business Analyst, Advanced Administrator, AI Associate, Agentforce Specialist) and Agile/Scrum/PMP certifications

• Excellent communication and facilitation
• Stakeholder management
• Collaborative mindset (We, Not Me)
• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Data Cloud