Area Release Manager

Allstate Irving, TX Closed
Allstate is looking for Area Release Manager in Irving, TX. This local job opportunity with ID 29647686 is live since 02/14/2019.
Where good people build rewarding careers.Think that working in the insurance field can---t be exciting, rewarding and challenging? Think again. You---ll help us reinvent protection and retirement to improve customers--- lives. We---ll help you make an impact with our training and mentoring offerings. Here, you---ll have the opportunity to expand and apply your skills in ways you never thought possible. And you---ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.Job DescriptionAPLT Business Office Vision StatementThe APLT Business Office provides our organization with standardized services, processes and expertise resulting in a consistent view that enables our leaders to effectively and efficiently manage the business. The APLT Business Office further supports our leaders' success by identifying and leveraging internal best practices and bench-marking against industry standards. We aspire to continuously leave things better than we found them by promoting an environment of collaboration, innovation and continuous improvement.APLT Business Office Mission StatementThe APLT Business Office supports the vision of one integrated APLT. We are the center of expertise for these technology business functions:• SOX internal quality review, security, disaster recovery and end of server life coordination• Release management and operational readiness• Mandatory Base Initiatives project prioritization, estimation, coordination and oversight• Resource and financial governance• Metrics reporting, analytics and data governanceThis role will support the Claims Technology Service (CTS) division as an Area Release Manager. Claims Technology Services (CTS) is the technology group that directly supports Employer's Claims Organization. The Release Manager will report to the Division Release Manager (DRM) who, in turn, has responsibility for the implementation of a release, the CTS Release calendar and Release readiness for all CTS implementations. Job SummaryThe Area Release Manager will be responsible for implementing and monitoring release processes for the progression of initiatives/workstreams throughout the SDLC (all methodologies). The role is capable of support of DCIO releases based on assignment (moderate complexity), with some guidance, ensuring successful delivery and documentation of issues/risks/production deployment. Responsibilities are broken out by ITIL areas of responsibility.Key ResponsibilitiesRelease Planning
  • Knowledge of all Enterprise Release milestones/checkpoint
  • Ensure all documentation stored appropriately
  • Manage relationships and coordinate projects between multiple teams in diverse locationsRelease Monitoring
    • Clearly understand the scope of the Release by working closely with PfM, PMO, Flight and Delivery Leads to track project UIN's, PRB's or INC's
    • Guide delivery teams on creation of RAB exception requests for projects that don't fit in Release guidelines
    • Represent Release Management in RAB meetings for projects requesting exception approval
    • Track/Monitor/Report release health and identify risks and issues that affect release scope, schedule and quality and provide status (as needed)
    • Ensure DCIOs create and move change records through the approval process in compliance with the Enterprise Change Management guidelines
    • Work with DCIOs in APLT to determine inter-dependencies of projects/changes when projects are added or pulled from a release
    • Ensure all deferred defects are logged and tracked
    • Monitor, Track and Report on projects for compliance to Enterprise milestones/checkpoints (ex: SCF, HCF, Deployment Completion Status)
    • Facilitate Go/No-Go decision for the Release and Communicate to stakeholdersRelease Deployment
      • Document and communicate overall Release Scope and Deployment plan with stakeholders
      • Monitor to ensure all change records are identified and deployed within the release (includes monitoring completion of closure code information)
      • Ensure proper contact names/phone numbers are available for deployment weekend support
      • Lead and coordinate the Go-Live activities including the execution of the deployment Plans and checklists (if applicable)
      • Measure and monitor progress to ensure application releases are deployed successfully
      • Tracks issues reported during deployment/validation processRelease Post Deployment
        • Monitor all release issues through resolution and communicate status during functional release window
        • Facilitate completion of Lessons Learned documentationGeneral Leadership
          • Change administration – possess the ability to explain the change process to AORs for which you are responsible – be an advocate for your "area of responsibility"
          • Creation of release records
          • Partner with PMO and delivery organizations to ensure completion of risk assessment at appropriate milestones during the SDLC
          • Be able to create your own Service Now reports to monitor owned changes
          • Working with others to research, define, document, and implement process improvements to increase release and project health preparedness and readiness Qualifications
            • Bachelor's degree or equivalent related work experience
            • Working knowledge of Software Development Life Cycle (Waterfall and/or Agile)
            • Proficient with Microsoft Office Suite
            • Exceptional ability to communicate and correspond effectively with all levels of Leadership, including C-level executives; this is a high-visibility role within the organization
            • Excellent organizational skills
            • Ability to present to a diverse audience on a variety of project and release topics
            • Ability to lead and facilitate meetings involving a diverse group on a variety of topics
            • Experience in Technology Project Management preferred
            • ITIL Certification in Service Transitions (ST) or Release Control and Validation (RCV), a plus The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.Good Work. Good Life. Good Hands--. As a Fortune 100 company and industry leader, we provide a competitive salary --- but that---s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you---ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.Learn more about life at Employer. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video. read more

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