Employer (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. Employer offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.
Job Title: Site Administrator
The Site Administrator - Inmate position will provide customer service relative to the inmate telephone service and be responsible for data entry input of approved inmate PANs and authorized calling numbers. They will maintain a high level of ongoing effective communication with facility staff to assure quality customer service is being provided to all customers and issues are being resolved in a timely manner.
1. Provide customer service relative to the inmate telephone service and be responsible for data entry input of approved inmate PANs and authorized calling numbers as well as Inmate Complaint form processing.
2. Maintain, repair and operate the onsite telecommunications hardware, networking hardware/software, various electronic equipment and wiring at all assigned correctional facilities.
3. Interface with all internal Employer organizations, various vendors and contractors to resolve all onsite technical problems. Troubleshooting performed by offsite personnel.
4. Provide onsite instruction and training for customer personnel
This position should require minimal day to day supervision. The Operations Manager will outline the responsibilities and expectations of the position upon hire and will provide all training and tools necessary to be successful. This position will meet weekly with the Operations Manager and their peers to review account performance and receive any necessary feedback.
Alternate Location: US-Utah-Salt Lake City
Requisition #: 132729
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.read more