Bilingual Intake & Client Engagement Lead

A legal services firm in Mexico City is seeking an Intake Specialist Supervisor to oversee client onboarding and manage front office operations. The role involves supervising concierge intake specialists, ensuring excellent client experiences, and optimizing processes while maintaining a professional environment. Candidates must have a Bachelor's degree, be bilingual in Spanish and English, and possess leadership experience preferably in immigration law. This position requires onsite presence with travel as necessary.