Are you the kind of person who lights up a room?

Do you love connecting with people, staying organized, and contributing creative ideas?

Do you thrive in a collaborative, fast-paced environment where your work truly makes a difference?

If so, we would love to meet you!

At Seneca Smiles, we are committed to providing exceptional dental care in a welcoming, patient-focused environment. Every patient deserves an outstanding experience from their very first interaction to receiving their treatment, and finally to checking out. We are seeking a warm, confident, and team-oriented Patient Coordinator who is passionate about delivering exceptional service while helping support practice growth.

This is more than a traditional front desk position — this role is a key touchpoint in every patient’s journey and an important part of our practice’s continued success.

About the Role

As our Patient Coordinator, you will play a central role in creating a seamless and positive experience for every patient from their first phone call to the completion of their care.

In this role, you will:

• Serve as the first impression and ongoing connection for our patients
• Manage and optimize the clinical schedule for maximum efficiency
• Communicate with patients via phone, email, and text with professionalism and warmth
• Coordinate appointments and presenting treatment plan discussions
• Verify insurance, calculate copay estimates, and explain financial arrangements to patients
• Support accounts receivable and insurance claim processes
• Maintain accurate patient records and documentation
• Contribute creative ideas for patient engagement and practice marketing

This person must enjoy working with people, values organization, and is excited to contribute ideas that help a business grow.

Key Responsibilities

• Greet and welcome patients with warmth and professionalism
• Manage incoming calls, messages, and emails
• Ensure all patient interactions are handled promptly and courteously
• Maintain accurate and up-to-date patient records
• Help create a welcoming and organized front office environment

Scheduling & Treatment Coordination

• Manage the clinical schedule to maximize productivity and patient flow
• Assist with treatment coordination and patient questions
• Clearly communicate insurance coverage and procedures
• Confidently present estimated treatment costs and patient co-pays

Insurance & Financial Coordination

• Verify patient insurance benefits and eligibility
• Calculate copays and treatment estimates
• Assist with batching insurance claims
• Support accounts receivable follow-ups and insurance communication

Marketing & Practice Growth

• Contribute ideas to increase patient engagement and new patient flow
• Assist with internal marketing initiatives and referral programs
• Support community outreach and patient relationship building

What We’re Looking For

• Previous experience in a dental or healthcare office preferred
• Strong communication and customer service skills
• Ability to confidently discuss treatment plans and financial arrangements
• Strong organizational and time-management skills
• High attention to detail with documentation and data entry
• Comfort using dental software (Open Dental experience is a plus)
• A proactive, solution-oriented mindset
• A positive and energetic personality who enjoys working with people

Why Join Seneca Smiles

• Supportive, family-oriented team culture
• Opportunities for professional growth and advancement
• A meaningful role impacting patient confidence and health
• A collaborative environment where ideas and creativity are welcomed

Benefits (Full-Time)

• 401(k) with matching
• Dental benefits
• Health insurance stipend
• Continuing education opportunities
• Paid time off
• Opportunities for advancement

Schedule

• Monday – Friday (alternating 4 day weeks)
• No weekends

Location

Great Falls, VA 22066 (Ability to commute required)

Schedule:

• 8 hour shift
• Choose your own hours
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Required)
• Dental terminology: 1 year (Preferred)
• Computer skills: 1 year (Required)

Ability to Commute:

• Great Falls, VA 22066 (Required)

Work Location: In person