Position Overview:

TheHuman Resources Business Partner(HRBP)plays a critical role in supportingoperational leaders,EMTs, paramedics, dispatch staff, fleet personnel, and administrative teams in a fast-paced, 24/7 emergency response environment.You’ll be in the middle of the action — coaching leaders, solving real problems,elevating the employee experience,modernizing processes,using data to influence decisions, and helping shapetheoverallfuture ofwhatHR looks likeat Monroe Ambulance.

Job Title: HR Business Partner (HRBP)

Location: Rochester, NY 14606

Employment Type:Full-Time, Exempt

Schedule:M-F 9/80 (every other Friday off),occasional flexibility to support a 24/7 operationor community events

Salary Range:$72,000 - $90,500

What You’ll Actually Do:

Partner Withthe Business:

• Work directly with operations leaders who manage EMTs, paramedics, and dispatch teams.
• Translate business needs into smart, scalable people strategies.
• Use workforce data (turnover, engagement, scheduling patterns, retention) to drive real conversations.
• Be a coach, challenger, and trusted advisor to managers.

Help Transform HR

• Support the rollout of new HR systems, tools, and processes.
• Identify what’s outdated, inefficient, or reactive — and help redesign it.
• Assist and improve how we onboard, develop, engage, and retain employees.
• Contribute to building a People function that’s proactiveand not functionally driven.

Own Employee Relations (The Right Way)

• Coach leaders through tough conversations.
• Elevate manager capability instead of just solving problems for them.
• Help create a culture of accountability and respect in a high-intensity environment.
• Conductinvestigations with fairness and confidence.
• Completestay interviews with employees to understandculture trends

Bring in Great Talent

• Partner with hiring managers to attract and secure top EMT, paramedic, dispatch, fleet, and corporate talent.
• Assist with recruiting strategy, candidate screening, interviewing, and offer development.
• Improve the hiring experience for both managers and candidates.
• Support workforce planning initiatives to meet growth and operational demands

BuildTheTalent & Leadership

• Support succession planning,leadership developmentand performance management.
• Identify skill gapsof leaders and employees,helpingimplement meaningful training.

Keep Us Smart & Compliant

• Ensure compliance with employment laws and healthcare regulations.
• Partner with Safety and Compliance to protect our people and our patients.
• Coordinateleaves of absence andworker’scompensationperapplicable laws.
• Stay ahead of risk instead of reacting to it.

Oversee Benefits & Total Rewards Experience

• Support day-to-day benefits administration including enrollments,status changesand employee education.
• Help communicate benefits in a way employeesactually understandand value.
• Use benefits and total rewards data to improve retention and employee satisfaction.
• Contribute to modernizing the total rewards strategy as part of the broader HR transformation.

Other Duties As Assigned

What You Bring:

• Bachelor’s Degree in Business Administration, Human Resources Management, or related fieldwith4+ years of progressive HR experience (HRBP or strong HR Generalist background).
• Ability to build relationships with frontlineand leadership teams.
• Comfort supporting hourly, shift-based, or 24/7 operations.
• Confidence inmanaging employee relations independently.
• Strong knowledge of employment laws, HR best practices, and HR data analytics.
• Data curiosity — you like using numbers to tell a story.
• High emotional intelligence and the ability to build credibilityquickly.
• Experience in healthcare, emergency services, logistics, or high-growth environments is a big plus.
• Ability to travel occasionally to local events to help promote theMonroe brand and services to the community.

HR certifications (PHR, SHRM-CP, etc.) are great — but impact matters more than letters. You can earn your certificationswhile growingwith us.

Why This Role Is Different:

• You won’t be siloed.
• You’ll have visibilityto,and workwith,all levels ofleadership, including senior leaders.
• You’ll help build — not just maintain.
• You’ll work in a mission-driven organization that literally saves lives.
• You’ll gain experience in change management, transformation, and operational HR at scale.

This is ideal for a HRBP who wants more than maintenance work — someone ready to helpbuild the future of Human Resourcesat Monroe Ambulance.

Monroe Ambulance is an equal opportunity employer that is dedicated to promoting a culture of inclusion and diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.